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Clinical Care Navigator, After Hours

United States 33.33 - 42.31 USD / Hour · Job Posted February 18, 2026
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Job Description

Clinical Care Navigator, After Hours role at Spring Health, a company on a mission to revolutionize mental healthcare by removing barriers. The role involves providing after-hours clinical support and care coordination.

Job Responsibility

  • Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue
  • Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns
  • Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care
  • Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources)
  • Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team
  • Use effective written skills to complete professional documentation and to interact with members and providers through email
  • Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care
  • Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team
  • Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience
  • Participate in staff meetings, case consultations, and trainings
  • Assist with onboarding and mentoring new team members
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Requirements

  • LCSW, LMFT, LPC, or licensed psychologist
  • Minimum of 2+ years of direct clinical care experience
  • Expertise in crisis assessment and safety planning
  • Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions
  • Fully engaged and free from interruptions for the duration of shift
  • Excellent listening, written and verbal communication skills
  • Approach all interactions with cultural awareness, empathy, and respect for individual identities
  • Motivated to go above and beyond for members to provide a high-touch experience
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
  • Able to multi-task and context switch
  • Flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts
  • Ability to work independently and exercise strong critical thinking when leadership is not present
  • Can commit to the required schedule of Saturday-Wednesday: 2pm-10pm EST
  • Can commit to a required training schedule of Monday to Friday 12pm-8pm EST for the first 2-3 weeks

What we offer

  • Health, Dental, Vision benefits start on your first day
  • Access to One Medical accounts
  • HSA and FSA plans available, with Spring contributing up to $1K for HSAs
  • Employer sponsored 401(k) match of up to 2%
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
  • Competitive paid time off policies including vacation, sick leave and company holidays
  • At 6 months tenure, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents
  • Access to Noom, a weight management program
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year
  • $200 per year donation matching to support your favorite causes

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