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Clinical Care Manager

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Aria Care Partners

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Location:
United States , Overland Park

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

The Clinical Care Manager is responsible for leading and overseeing service line–specific clinical scheduling operations to ensure effective provider utilization, timely access to patient care, and consistent operational performance. This role manages staff performance, KPI tracking, process improvement, and cross-functional collaboration to support departmental and organizational objectives.

Job Responsibility:

  • Participate in hiring decisions and support onboarding, training, and ongoing development of scheduling staff
  • Conduct one-on-one meetings and formal performance evaluations with direct reports to review performance, workload, and development goals
  • Serve as a primary escalation point for real-time guidance and issue resolution
  • Oversee provider and clinic scheduling to ensure optimal coverage, filled provider days, and appropriate utilization of available capacity
  • Provide backup scheduling coverage during staffing shortages or periods of increased workload
  • Implement and monitor departmental goals
  • track and review individual and team KPI metrics to identify training and coaching opportunities
  • Provide performance updates to the Director
  • Create, maintain, and update SOPs and team reference materials
  • ensure staff access to current documentation
  • Facilitate team meetings and huddles to ensure alignment with departmental priorities, workflows, policies, and system updates
  • Coordinate equitable territory assignments to support effective coverage and workload distribution
  • Collaborate with field teams and peer managers across service lines to address operational and personnel needs
  • Perform other duties as necessary.

Requirements:

  • Associate or bachelor’s degree preferred – equivalent work experience accepted
  • Minimum of 3–5 years of management experience
  • Strong written and verbal communication skills
  • Problem solving—the individual identifies and resolves problems in a timely manner
  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
  • Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness
  • monitors own work to ensure quality and applies feedback to improve performance
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events
  • Proficiency with scheduling systems, EHRs, and Microsoft Office tools (Excel, Word, Outlook)
  • Collaborative leadership style with strong coaching and conflict-resolution skills
  • Demonstrated experience tracking KPIs and using performance data to drive improvement
  • Able to work in a fast-paced, high-volume collaborative environment
  • Ability to lift 15-20 lbs.
What we offer:
  • PTO and Paid Holidays for FT Employees
  • 401k Retirement Plan with a Company Match
  • Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.

Additional Information:

Job Posted:
January 29, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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