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The Clinical Care Manager is responsible for leading and overseeing service line–specific clinical scheduling operations to ensure effective provider utilization, timely access to patient care, and consistent operational performance. This role manages staff performance, KPI tracking, process improvement, and cross-functional collaboration to support departmental and organizational objectives.
Job Responsibility:
Participate in hiring decisions and support onboarding, training, and ongoing development of scheduling staff
Conduct one-on-one meetings and formal performance evaluations with direct reports to review performance, workload, and development goals
Serve as a primary escalation point for real-time guidance and issue resolution
Oversee provider and clinic scheduling to ensure optimal coverage, filled provider days, and appropriate utilization of available capacity
Provide backup scheduling coverage during staffing shortages or periods of increased workload
Implement and monitor departmental goals
track and review individual and team KPI metrics to identify training and coaching opportunities
Provide performance updates to the Director
Create, maintain, and update SOPs and team reference materials
ensure staff access to current documentation
Facilitate team meetings and huddles to ensure alignment with departmental priorities, workflows, policies, and system updates
Coordinate equitable territory assignments to support effective coverage and workload distribution
Collaborate with field teams and peer managers across service lines to address operational and personnel needs
Perform other duties as necessary.
Requirements:
Associate or bachelor’s degree preferred – equivalent work experience accepted
Minimum of 3–5 years of management experience
Strong written and verbal communication skills
Problem solving—the individual identifies and resolves problems in a timely manner
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness
monitors own work to ensure quality and applies feedback to improve performance
Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent changes, delays, or unexpected events
Proficiency with scheduling systems, EHRs, and Microsoft Office tools (Excel, Word, Outlook)
Collaborative leadership style with strong coaching and conflict-resolution skills
Demonstrated experience tracking KPIs and using performance data to drive improvement
Able to work in a fast-paced, high-volume collaborative environment
Ability to lift 15-20 lbs.
What we offer:
PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.