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Clinical Care Coordinators are responsible for ensuring facilities are scheduled for visits according to the scheduling guidelines. They ensure patients are scheduled according to clinical need, while ensuring efficient days by working with our providers and Customer Support Specialists.
Job Responsibility:
Track provider availability and create and communicate monthly schedules for providers
Prepare patient lists for scheduled visits using available reports, create notifications and send to Customer Support Specialist 2 weeks prior to scheduled visit date
Maximize use of clinical days and schedule work efficiently
Manage requests from Customer Support Specialist to ensure residents are seen at upcoming visits in a timely manner and according to clinical need
Remain accessible to Providers throughout day to provide support while providers are in clinic
Use metrics provided to increase efficiency in clinical day and service delivery
Perform other duties as necessary.
Requirements:
Associate or bachelor’s degree preferred – equivalent work experience accepted
Problem solving—the individual identifies and resolves problems in a timely manner
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently
Quality control/Attention to detail—the individual demonstrates accuracy and thoroughness
monitors own work to ensure quality and applies feedback to improve performance
Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events
Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance
Computer skills – considerable knowledge of computer systems/programs including Excel
Ability to quickly learn, adapt, and navigate new or complex software systems
Ability to work in and utilize multiple systems concurrently
Able to work in collaborative team environment
Ability to lift 15-20 lbs.
What we offer:
PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more.
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