Clinical Call Center Triage Nurse Job at CVS Health

Clinical Call Center Triage Nurse

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Austin, Texas

Salary:

29.10 - 62.32 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Active, non-probationary state Registered Nurse license in all states of OSH practice
Proactive maintenance of licenses without prompt or audit
Ability to manage time and work autonomously with consistent reliability
High-level of conscientiousness
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
US work authorization

Job Responsibility

Provide confident and professional service to OSH patients
Follow current Prescription Refill policy
Remain engaged with patients without background distraction
Clear and precise documentation while on a call
Complete documentation for all patient requests prior to ending a call
Check the CareReq queue and ensure CareReqs are complete
Complete all tasks or requests that are within the scope and ability of the role
Schedule appointments for patients that may be off-cadence or are requesting an appointment
Arrange transportation for clinic visits
Aware of organizational goals and visibly strives to meet departmental metrics

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Clinical Call Center Triage Nurse

The Clinical Call Center Triage Nurse effectively extends care during and outsid...

Location

United States , Work at Home

Salary:

29.10 - 62.32 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Active, non-probationary Compact Registered Nurse license in current state of residence
Proactive maintenance of licenses without prompt or audit
Ability to manage time and work autonomously with consistent reliability
High-level of conscientiousness
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
US work authorization

Job Responsibility

Provide confident and professional service to OSH patients
Follow current Prescription Refill policy
Remain engaged with patients without background distraction
Clear and precise documentation while on a call
Complete documentation for all patient requests prior to ending a call
Check the CareReq queue and ensure CareReqs are complete
Complete all tasks or requests that are within the scope and ability of the role
Schedule appointments for patients that may be off-cadence or are requesting an appointment
Arrange transportation for clinic visits
Aware of organizational goals and visibly strives to meet departmental metrics

What we offer

Affordable medical plan options
401(k) plan with matching company contributions
employee stock purchase plan
wellness screenings
tobacco cessation and weight management programs
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave

Fulltime

Registered Nurse Call Center Triage

RN- Call Center Triage Charlotte FT Days (Georgia PACT RN Team). Performs teleph...

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Minimum of 5 years of RN experience preferred
Previous triage experience preferred
BSN preferred
Experience in telephone triage, pediatrics and ED triage is desired
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

RN - Pediatric Call Center Triage

Performs telephone triage with the pediatric population. Position can be remote ...

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

IntelyCare

Expiration Date

Until further notice

Requirements

5 years of RN experience and pediatric experience preferred
Graduate from accredited school of nursing
BSN preferred
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
Experience in telephone triage, pediatrics and ED triage is desired
BLS required per policy guidelines

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Registered Nurse I Call Center

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Parttime

Registered Nurse I Call Center

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Registered Nurse - Poison Control Call Center Specialist

The Poison Control Specialist manages and triages poison cases/exposures. Assess...

Location

United States , Kansas City

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate
Associate Degree Nursing
Pervious critical care experience
Licensed Registered Nurse (LRN) - Multi-State - State Board of Nursing
Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)
Certified Specialist in Poison Information - American Association of Poison Control Centers (AAPCC) after hire in accordance to the Poison Center Policy
Excellent communication both verbal and written
Computer skills
Windows and Word processing

Job Responsibility

Manages and triages poison cases/exposures
Assesses the severity of the exposure, identifies the toxic substances, and calculates the amount ingested and relates it to the toxic level of the identified substance
Determines the appropriate treatment and recommends specific treatment at home or medical treatment in an emergency department or other health care facility
Uses a courteous and professional customer-focused approach while interacting directly or on the telephone with customers
Directs customers with potential problems to the supervisor or administrator as appropriate
Provides poison and drug information to health professionals and the general public
Completes all appropriate documentation for each exposure case
Completes all required verbal or written follow-up in response to poison center calls
Serve as a preceptor for students and residents
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department

Fulltime

Registered Nurse - Behavioral Health Call Center

As a skilled and compassionate RN, you will play a pivotal role in providing and...

Location

United States , Wauwatosa

Salary:

38.20 - 57.30 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Completion of an accredited or approved program in nursing
Registered Nurse license issued by the state in which the teammate practices
Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association

Job Responsibility

Help Facilitate Internal Aurora Transfers telephonically
Help Facilitate Non-Aurora Transfers telephonically, assessing documentation, MD triage, taking and entering orders
Will perform Tele Intake (telephonic or Video) assessments for patients in the ER that have a Behavioral Health Consult
Triage with appropriate on Call MD, along with taking and entering orders
Take Triage calls telephonically for patients looking for inpatient to see if medical clearance is needed prior to the patient arriving to the hospital for an assessment
On occasion preforming assessments for outpatient programs and triaging that assessment with the MD for recommended level of are and scheduling the patient for program
Providing and coordinating comprehensive patient care through the nursing process to deliver safe, therapeutic care
Using evidence-based practice, clinical decision making, compassion, and skills communication while leading efforts to create the safest patient environment and the best patient experience across the continuum

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

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Clinical Call Center Triage Nurse

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