Clinical Call Center Triage Nurse, CVS Health

Clinical Call Center Triage Nurse

CVS Health

Location:
United States, Work at Home

Category:
Nursing

Contract Type:
Employment contract

Salary:

29.10 - 62.32 USD / Hour

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Job Description:

The Clinical Call Center Triage Nurse effectively extends care during and outside of regular Oak Street Health clinic hours by addressing patients' medical, social, and psychological needs telephonically.

Job Responsibility:

Provide confident and professional service to OSH patients
Follow current Prescription Refill policy
Remain engaged with patients without background distraction
Clear and precise documentation while on a call
Complete documentation for all patient requests prior to ending a call
Check the CareReq queue and ensure CareReqs are complete
Complete all tasks or requests that are within the scope and ability of the role
Schedule appointments for patients that may be off-cadence or are requesting an appointment
Arrange transportation for clinic visits
Aware of organizational goals and visibly strives to meet departmental metrics

Requirements:

Active, non-probationary Compact Registered Nurse license in current state of residence
Proactive maintenance of licenses without prompt or audit
Ability to manage time and work autonomously with consistent reliability
High-level of conscientiousness
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
US work authorization

Nice to have:

Consistently demonstrates strong problem-solving abilities
effective communication
thorough understanding of customer needs
strong desire to learn and grow in their role

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
employee stock purchase plan
wellness screenings
tobacco cessation and weight management programs
confidential counseling
financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

Additional Information:

Job Posted:
November 19, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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