Clinical Call Center Triage Nurse Job at CVS Health (Work at Home)

Clinical Call Center Triage Nurse

At CVS Health, we’re building a world of health around every consumer and surrou...

Location

United States , Austin, Texas

Salary:

29.10 - 62.32 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Active, non-probationary state Registered Nurse license in all states of OSH practice
Proactive maintenance of licenses without prompt or audit
Ability to manage time and work autonomously with consistent reliability
High-level of conscientiousness
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
US work authorization

Job Responsibility

Provide confident and professional service to OSH patients
Follow current Prescription Refill policy
Remain engaged with patients without background distraction
Clear and precise documentation while on a call
Complete documentation for all patient requests prior to ending a call
Check the CareReq queue and ensure CareReqs are complete
Complete all tasks or requests that are within the scope and ability of the role
Schedule appointments for patients that may be off-cadence or are requesting an appointment
Arrange transportation for clinic visits
Aware of organizational goals and visibly strives to meet departmental metrics

What we offer

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Emergency Physician Assistant or Nurse Practitioner - House Calls

As an Advanced Care Provider (Physician Assistant or Nurse Practitioner) on the ...

Location

United States , Los Angeles County, Beverly Hills

Salary:

70000.00 - 82000.00 USD / Year

Sollis Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
Graduate of an accredited Physician Assistant or Family Nurse Practitioner program, required
Physician Assistant or Nurse Practitioner state license and ability to practice in CA
3+ years as a Physician Assistant or Nurse Practitioner in emergency departments and/or urgent care centers, required
DEA license required
ACLS and PALS certification required upon hire
Excellent clinical care and patient satisfaction in emergency department and urgent care settings

Job Responsibility

Coordinate with Front Desk Coordinators to manage and respond to house call requests promptly during your shift
While on shift, assist with patient care in clinic when not engaged in a house call, including covering clinic duties, covering lunch breaks, addressing provider or nurse call-outs, and handling triage calls
Formulate a differential diagnosis and treatment plan for urgent and emergent care in a patient’s home or other non-clinic settings, within the scope of emergency medicine
Ensure the house call provider bag is always properly stocked to avoid delays during house calls
Perform medical procedures such as obtaining IV access (including administering fluids and medications), splinting, suturing, phlebotomy, performing point-of-care testing (POC) and EKGs
Document clinical evaluations and treatments accurately in the electronic health record (AthenaHealth)
Provide patient-centered, empathetic communication, ensuring patients feel comfortable and confident by answering their questions professionally and with patience
Collaborate with the patient’s PCP and specialists to discuss your assessment, care plan, and coordinate follow-up care
Work closely with the Medical Director and clinical team members to ensure adherence to policies and delivery of high-quality care in an innovative setting
Coordinate hand-offs of pending labs or imaging to in-clinic providers at the end of your shift

Parttime

Emergency Physician Assistant or Nurse Practitioner - House Calls

As an Advanced Care Provider (Physician Assistant or Nurse Practitioner) on the ...

Location

United States , Los Angeles County

Salary:

140000.00 - 165000.00 USD / Year

Sollis Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
Graduate of an accredited Physician Assistant or Family Nurse Practitioner program, required
Physician Assistant or Nurse Practitioner state license and ability to practice in CA
3+ years as a Physician Assistant or Nurse Practitioner in emergency departments and/or urgent care centers, required
DEA license required
ACLS and PALS certification required upon hire
Excellent clinical care and patient satisfaction in emergency department and urgent care settings

Job Responsibility

Coordinate with Front Desk Coordinators to manage and respond to house call requests promptly during your shift
While on shift, assist with patient care in clinic when not engaged in a house call, including covering clinic duties, covering lunch breaks, addressing provider or nurse call-outs, and handling triage calls
Formulate a differential diagnosis and treatment plan for urgent and emergent care in a patient’s home or other non-clinic settings, within the scope of emergency medicine
Ensure the house call provider bag is always properly stocked to avoid delays during house calls
Perform medical procedures such as obtaining IV access (including administering fluids and medications), splinting, suturing, phlebotomy, performing point-of-care testing (POC) and EKGs
Document clinical evaluations and treatments accurately in the electronic health record (AthenaHealth)
Provide patient-centered, empathetic communication, ensuring patients feel comfortable and confident by answering their questions professionally and with patience
Collaborate with the patient’s PCP and specialists to discuss your assessment, care plan, and coordinate follow-up care
Work closely with the Medical Director and clinical team members to ensure adherence to policies and delivery of high-quality care in an innovative setting
Coordinate hand-offs of pending labs or imaging to in-clinic providers at the end of your shift

Fulltime

Physician assistant or nurse practitioner - house calls - emergency

As an Advanced Care Provider (Physician Assistant or Nurse Practitioner) on the ...

Location

United States , Palm Beach

Salary:

Not provided

Sollis Health

Expiration Date

Until further notice

Requirements

Bachelor’s Degree required
Graduate of an accredited Physician Assistant or Family Nurse Practitioner program, required
Physician Assistant or Nurse Practitioner state license and ability to practice in FL
3+ years as a Physician Assistant or Nurse Practitioner in emergency departments and urgent care centers, required
DEA license required
ACLS and PALS certification required upon hire

Job Responsibility

Coordinate with Front Desk Coordinators to manage and respond to house call requests promptly during your shift
While on shift, assist with patient care in clinic when not engaged in a house call, including covering clinic duties, covering lunch breaks, addressing provider or nurse call-outs, and handling triage calls
Formulate a differential diagnosis and treatment plan for urgent and emergent care in a patient’s home or other non-clinic settings, within the scope of emergency medicine
Ensure the house call provider bag is always properly stocked to avoid delays during house calls
Perform medical procedures such as obtaining IV access (including administering fluids and medications), splinting, suturing, phlebotomy, performing point-of-care testing (POC) and EKGs
Document clinical evaluations and treatments accurately in the electronic health record (AthenaHealth)
Provide patient-centered, empathetic communication, ensuring patients feel comfortable and confident by answering their questions professionally and with patience
Collaborate with the patient’s PCP and specialists to discuss your assessment, care plan, and coordinate follow-up care
Work closely with the Medical Director and clinical team members to ensure adherence to policies and delivery of high-quality care in an innovative setting
Coordinate hand-offs of pending labs or imaging to in-clinic providers at the end of your shift

Parttime

Registered Nurse Call Center Triage

RN- Call Center Triage Charlotte FT Days (Georgia PACT RN Team). Performs teleph...

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Minimum of 5 years of RN experience preferred
Previous triage experience preferred
BSN preferred
Experience in telephone triage, pediatrics and ED triage is desired
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Fulltime

Registered Nurse I Call Center

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Aurora Health

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Parttime

Registered Nurse I Call Center

Location

United States , Charlotte

Salary:

35.50 - 53.25 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

Graduate from an accredited School of Nursing required
Current license to practice as a Registered Nurse in the state of applicable state required
Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in
BLS required per policy guidelines
Must speak English and adapt to fit the patient audience while conveying information
Intact sense of sight, hearing, smell, and touch
Good finger dexterity
Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions
Must be able to respond quickly to changes in patient or call center conditions

Job Responsibility

Performs telephone triage with diverse patient population
Assesses needed care and collaborates with patients, and others, to provide clinical solutions
Provides comprehensive nursing assessment in an untraditional nursing environment
Actively participates in team conferences and helps assess patient education needs
Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening
Notifies designated leadership of operational concerns

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

Rn per diem ii

Work within the nursing process to provide direct nursing care to assigned patie...

Location

United States , Rio Rancho

Salary:

47.38 USD / Hour

UNM Hospitals

Expiration Date

Until further notice

Requirements

Program Graduate
Nationally Accredited Nursing Graduate
1 year directly related experience
CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
RN in NM or as allowed by reciprocal agreement by NM

Job Responsibility

Work within the nursing process to provide direct nursing care to assigned patients consistent with clinical specialty
Serve as a role model to promote a positive work environment and quality patient care
Ensure adherence to Hospitals and departmental policies and procedures
Minimum work requirement for RN Per Diem II is four shifts per schedule
Two weekend shifts per schedule and one summer and one winter holiday are required
Deliver safe direct care to an assigned group of patients as required
Work within Hospitals, Nursing division and departmental policies
Work in collaboration with the healthcare team, implement and document individualized care plans incorporating age specific considerations, including discharge planning and patient/family teaching
Assist with special tests and procedures, ensure proper consent has been obtained
Participate in orientation

What we offer

Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials

Parttime

Clinical Call Center Triage Nurse

CVS Health

Location:
United States , Work at Home

Category:
Nursing

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
November 19, 2025

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