Clinical Call Center Triage Nurse, CVS Health

CVS Health

Location:
United States, Remote

Category:
Nursing

Contract Type:
Employment contract

Salary:

32.01 - 68.55 USD / Hour

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Job Description:

Clinical Call Center Triage Nurse effectively extends care during and outside of regular Oak Street Health clinic hours by addressing patients' medical, social, and psychological needs telephonically.

Job Responsibility:

Provide confident and professional service to OSH patients
Follow current Prescription Refill policy
Remain engaged with patients without background distraction
Clear and precise documentation while on a call
Complete documentation for all patient requests prior to ending a call
Check the CareReq queue and ensure CareReqs are complete
Complete all tasks or requests that are within the scope and ability of the role
Schedule appointments for patients that may be off-cadence or are requesting an appointment
Arrange transportation for clinic visits
Aware of organizational goals and visibly strives to meet departmental metrics

Requirements:

Active, non-probationary state Registered Nurse license in all states of OSH practice
Ability to manage time and work autonomously with consistent reliability
High-level of conscientiousness
Focus on delivering an Unmatched Patient Experience on every call and interaction
Motivated to complete all CE (Continuing Education) and licensure requirements without being prompted
Ability to work flexible shifts outside of core business hours, such as evenings, weekends, and holidays
US work authorization
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions

Nice to have:

A minimum tenure of 6 months in the Triage RN I role
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
Demonstration of a strong desire to learn and grow in their role

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 30, 2025

Expiration:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Clinical Call Center Triage Nurse