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The Clinical Assistant is responsible for direct care provided to patients and for contributing to efficient operations in the patient care environment. Direct patient care activities include, but are not limited to, obtaining vital signs, meeting the comfort needs of patients, drawing and collecting blood & other samples and assisting nursing/medical staff in performing invasive procedures, such as bone marrow aspirates. Indirect patient care activities include those that support clinic operations such as ordering and stocking clinical supplies and patient education materials, cleaning patient care areas and infusion room, transporting patients and specimens as needed, and monitoring the environment of care.
Job Responsibility:
Responsible for direct care provided to patients and for contributing to efficient operations in the patient care environment
Obtain vital signs, meeting the comfort needs of patients, drawing and collecting blood & other samples
Assist nursing/medical staff in performing invasive procedures, such as bone marrow aspirates
Order and stock clinical supplies and patient education materials, clean patient care areas and infusion room, transport patients and specimens as needed, and monitor the environment of care
Greet patients, families, and colleagues promptly in a welcoming and courteous manner
Respond promptly and courteously to requests for assistance from others
Ensure proper patient identification by verbally and visually confirming patients’ two identifiers and maintain patient safety, privacy, confidentiality and follows guidelines under HIPAA
Obtain and record vital signs, pain screens, weights and heights accurately into the medical record (Epic)
Report changes and/or abnormalities in vital signs
findings that are outside of defined parameters
and changes in patient’s conditions to the nursing/medical staff in a timely manner
Obtain specimens (urine, stool, sputum, etc.) and ensure accurate labeling in presence of patient, using two unique patient identifiers
Instruct patients/family members in collecting specimens
Perform phlebotomy and EKG as applicable and is competent in the two-patient identifier practice
May precept with specific training
Assist with unit specific procedural needs as applicable
Transport patients, medical records, specimens, blood components, equipment and supplies in accordance with Institute policy
Ensure that all patients on schedule are accounted for and communicate with providers/patients and colleagues as to approximate wait times
May be required to assist with research specific patient data entry, as applicable
Assure that all clinical areas have an adequate stock of medical supplies, equipment, and forms
Manage room assignments in order to maintain patient flow
Ability to strategize the day’s workload and make recommendations accordingly
Assist with medical record preparation
Properly clean and maintain equipment and patient care environment
Safely manage hazards of biomedical waste and chemotherapy waste
Maintain a working knowledge of current computer systems used in clinical areas
Utilize Epic to identify patients that require infection control precautions and take appropriate steps accordingly
Understand and utilize the telephone/pager systems, including text paging staff, call system and emergency response system
Provide proactive instruction and time expectations to patient and family
Communicate patient and family status difficulties and concerns to appropriate staff
Work collaboratively with leadership to determine repair needs of equipment and/or future equipment needs of the unit
Attend mandatory training and education sessions, complete mandatory annual competency assessments and follow Institute policies
Accept additional responsibilities based on the changing needs of patients, families, staff and unit
Recognize and respond to emergency situations appropriately
Monitor the environment of care with attention to patient safety
Assure compliance with regulatory agency standards
Requirements:
High school diploma or GED
College coursework preferred
Must complete an accredited Medical Assistant Program OR have 1 year of experience in a clinical role (Medical Assistant, Clinical Assistant, Certified Nursing Assistant, Emergency Medical Technician, or similar)
Nursing students with at least 2 completed clinical rotations in an accredited bachelor’s program may be considered
Phlebotomy certification may be preferred depending on location
2 years of equivalent experience in a medical setting required
Excellent organizational, communication and interpersonal skills
Self-starter with strong team player abilities
Ability to work as an effective member of an interdisciplinary team
Ability to function in a busy work setting with patients with complex needs
Strong analytical skills, written skills, technical skills, problem-solving skills, attention to details, ability to balance multiple tasks
Ability to be organized in a fast-paced environment, prioritize and meet pre-determined deadlines
Demonstrates respectful and courteous behavior toward peers, co-workers, visitors and management
Demonstrates understanding of special needs and behaviors of age groups of the population served: young adult to geriatric