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The Application Analyst in the Wellstar Information Technology department is responsible for the support, optimization and enhancement of clinical and revenue cycle applications across the Wellstar Health System, with a primary focus on Epic. Reporting to the Manager of Clinical and Revenue Cycle Applications, this intermediate-level role requires proven experience in building, configuring and supporting Healthcare Information Technology systems to meet the evolving needs of clinical and operational stakeholders. The candidate must have a minimum of three years healthcare experience, including a minimum of three years Epic and/or associated application build experience. For Epic positions, certification in two or more relevant applications is required. Key responsibilities include troubleshooting and resolving issues, delivering high-quality end-user support and collaborating with cross-functional teams to implement new features, workflows and enhancements. The analyst will provide application and technical support within a defined service line, contributing to design, build, testing and ongoing maintenance activities. Application enhancements should prioritize end-user efficiency and experience. The analyst may serve as the primary support for complex systems or contribute to larger projects involving more advanced platforms. Candidates will preferably have a minimum of one year of project management experience, having successfully led application-specific initiatives. In alignment with Wellstar's culture of continuous improvement, Lean certification is preferred or must be obtained upon hiring. Ideal candidates will bring human factors design awareness, a commitment to Agile methodologies and will have experience delivering meaningful system improvements in collaboration with cross-functional clinical and operational teams. This is a high-impact role offering a clear career path toward a Senior Application Analyst. Success in this role requires collaboration within a highly matrixed organization, working closely with other Information Technology and operational teams to deliver solutions that improve care delivery and user satisfaction.
Job Responsibility
Support, optimization and enhancement of clinical and revenue cycle applications across the Wellstar Health System, with a primary focus on Epic
Troubleshooting and resolving issues
Delivering high-quality end-user support
Collaborating with cross-functional teams to implement new features, workflows and enhancements
Providing application and technical support within a defined service line
Contributing to design, build, testing and ongoing maintenance activities
Configuring Epic and related third-party applications
Applying human factors design principles
Leading integration testing, user acceptance testing, and go-live readiness assessments
Assisting in validation and testing of EHR systems
Collaborating with Application Analysts, Senior Application Analysts and clinical staff to implement EHR enhancements and optimize user workflows
Participating in EHR testing, system upgrades and validation processes
Gathering, clarifying and documenting clinical and operational requirements from stakeholders
Prioritizing tasks, managing time effectively and tracking progress across multiple assignments
Scheduling, facilitating and documenting meetings with clear agendas, notes and action items
Creating and maintaining workflow diagrams and process documentation
Acting as a liaison between IT and clinical or operational teams
Developing a foundational understanding of how healthcare applications integrate with other systems
Supporting project teams by assisting with requirements gathering, process documentation and implementation tasks across departments
Building collaborative relationships with stakeholders
Enhancing knowledge through technical training and soft skills development
Developing skills in enhancing usability of technical systems
Staying informed on emerging trends, technologies and best practices in healthcare IT
Contributing to a culture of continuous learning
Developing the ability to identify potential risks related to application performance, user adoption, and data security
Assisting in the development of strategies aimed at mitigating system-related risks
Supporting efforts to ensure that applications comply with HIPAA, HITECH and other healthcare regulations
Demonstrating flexibility and professionalism in a fast-paced healthcare environment
Adjusting tasks, schedules and priorities to support evolving patient care and organizational needs
Embracing changes in healthcare processes and technology with a positive attitude
Working through ambiguity and challenges by evaluating options and collaborating on effective, patient-centered solutions
Maintaining a customer-focused mindset by partnering with clinical and non-clinical teams to deliver high-quality service
Adapting behavior to meet the demands of different situations
Quickly adopting new technologies and tools to improve care delivery, streamline workflows, and support organizational goals
Performing other duties as assigned
Complying with all Wellstar Health System policies, standards of work, and code of conduct
Requirements
High School Diploma General or Bachelors Information Technology-Preferred or Bachelors Health Administration-Preferred or Bachelors Nursing-Preferred or Bachelors Medical Technology-Preferred or Bachelors General-Preferred
Minimum 3 years Healthcare experience, including real-world exposure or internships in areas such as clinical applications, front office operations, RN training, project management, or other EMR experience
Minimum 3 years Epic and/or related third-party application build experience for the assigned application area
Minimum 1 year Project Management experience Preferred
High proficiency with verbal and written communication skills
Medium Ability to complete assigned tasks with minimal guidance while maintaining strong attention to detail
Medium Collaborative team player, accepting of constructive feedback while contributing to team goals
Medium Proficiency in analyzing and troubleshooting problems effectively
Medium Solid understanding of general information technology policies and procedures
Medium Capable of gathering business or clinical requirements to facilitate application implementation and support
Medium Participation in the on-call rotation to address urgent application-related issues
For Epic positions - Certification in 2 or more modules, including 1 for assigned application area. For third-party application positions - Associated system certification/training Upon Hire Required
Must obtain Project Management training within 1 Year Required
For Epic positions, must have Epic Usability Training Upon Hire Preferred or For Epic positions, must complete Epic Usability Training within 180 Days Required
Wellstar or other Lean training and certification Upon Hire Preferred or Must complete Wellstar's Lean training and certification within 180 Days Required