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Clinical Administrative Support II

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South Shore Health

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Location:
United States , Norwell

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

20.05 - 26.98 USD / Hour
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Job Description:

As an Ambulatory Access Coordinator II – Referrals, you will be responsible for a wide variety of tasks associated with patient care referrals; ensure the timely processing of insurance authorizations; work in collaboration with clinical staff and other departments to maximize efficiency; assist patient with referral-related questions and issues.

Job Responsibility:

  • Log onto phone system at scheduled time and answers all incoming calls in a prompt, courteous and helpful manner, routing them to the appropriate extension and responding to requests for information
  • Processes test/procedure referral requests for all patients
  • Works independently to complete daily assignments by the end of the shift and long term assignments by established deadline
  • Embraces technological solutions to work processes and practices
  • Staff will work to enhance the patient experience in every interaction
  • Staff is able to independently manage daily office functions

Requirements:

  • High school diploma or equivalent
  • One (1) year of experience in healthcare setting required
  • Epic Experience preferred
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent computer skills with knowledge of various software applications including Microsoft office (Word, Excel, Outlook)
  • Excellent interpersonal skills
  • Ability to meet demanding deadlines and balance multiple tasks
  • Ability to work both independently and as part of a team to complete daily assignments by the end of the shift and long term assignments by established deadline
  • Detail oriented with excellent organizational and prioritization skills

Nice to have:

Epic Experience

Additional Information:

Job Posted:
February 20, 2026

Expiration:
August 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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