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Clinical Administration Assistant - Titration Service

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Psychiatry UK

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Location:
United Kingdom

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

29000.00 - 30000.00 GBP / Year
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Job Description:

The Clinical Admin. Assistant – Titration Service will support the Senior Clinical Treatment Coordinator and Titration Leadership Team in the effective day-to-day delivery of the titration service. Working collaboratively with colleagues across Psychiatry-UK (PUK), they will help ensure patients receive high-quality, person-centred care in a timely and efficient manner.

Job Responsibility:

  • Support the Senior Clinical Treatment Coordinator and Titration Leadership Team with administrative tasks related to the titration service
  • Act as a point of contact for patient and prescriber queries, escalating more complex issues where appropriate
  • Assist in the coordination and administration of prescriber onboarding, inductions, and routine processes
  • Carry out administrative tasks relating to patient care within the titration pathway, ensuring accuracy and timeliness
  • Use the PUK Patient Portal to schedule appointments, update records, and manage communications
  • Support meeting coordination, including scheduling and minute-taking where required
  • Maintain accurate records, spreadsheets, and internal systems in line with PUK processes
  • Assist with data collection and basic reporting to support service monitoring and improvement
  • Manage and complete allocated tasks within PUK systems, ensuring they are actioned or escalated appropriately
  • Communicate effectively with patients, clinicians, and external stakeholders via email and telephone
  • Prioritise workload effectively, adapting to changing service demands
  • Participate in supervision, personal development reviews, and mandatory training
  • Maintain up-to-date knowledge of PUK processes and procedures, raising concerns or incidents as appropriate

Requirements:

  • Strong administrative and organisational skills
  • Excellent written and verbal communication skills
  • Strong customer service skills
  • Good working knowledge of Microsoft Office (Word, Excel, Teams, SharePoint)
  • Ability to prioritise tasks and manage time effectively
  • High attention to detail and accuracy
  • Ability to work both independently and as part of a team
  • Ability to remain calm and professional under pressure
  • Experience in healthcare or another regulated industry

Nice to have:

  • Experience in a mental health setting
  • Familiarity with patient management systems
  • Relevant administrative or healthcare qualification
  • RSA II Typing/Audio Typewriting (or equivalent)
What we offer:
  • Health Cash Plan
  • Well Hub Subscription
  • access to an Employee Assistance Programme
  • Annual Volunteering Day
  • Enhanced Sickness and Family Leave pay
  • Length of Service Bonus
  • Work from Home allowance
  • Pension options

Additional Information:

Job Posted:
May 05, 2026

Expiration:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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