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Clinic Support Coordinator

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Rogers Behavioral Health

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Location:
United States , Oconomowoc

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Clinic Support Coordinator performs receptionist and administrative duties related to clinic operations, collects patient information, maintains confidentiality of patient files, and coordinates with multiple disciplines and customers.

Job Responsibility:

  • Performs variety of administrative processes, is the first and last point of contact with patients daily
  • Answers telephone and provides accurate Rogers program and services information to callers
  • Registers and schedules patients and confirms insurance guarantor information
  • Responsible for daily check-in and check-out of patients and reporting of this information
  • On admission, verifies patient identification, demographic, insurance, and ensures all paperwork and consent information are obtained/updated in the medical record
  • Maintains and orders supplies
  • Distributes incoming packages and mail
  • Maintains medical records ensuring accuracy of document placement
  • Reviews all active medical records for correct placement of forms, and patient information
  • Files all reports accurately and in a timely manner
  • Completes all documentation within required timeframe
  • Ensures routine and priority tasks are completed within established timeframe
  • Coordinates projects as assigned
  • Track/complete metrics and statistics as assigned by operations leadership
  • Copies documents for treatment team
  • Ability to communicate and coordinate transfer process to and from Rogers
  • Assists in facilitating treatment by acting as a communication resource to other disciplines, external agencies, and as directed by treatment team
  • Maintains the environment in a safe, orderly manner
  • Performs other duties as assigned
  • Conduct self in a professional manner
  • Demonstrate organizational skills that promote timely response to all inquiries and to task completion
  • Communicate with all individuals in a positive and professional manner
  • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution
  • Communicate concerns and provide solutions for same
  • Attend outside seminars to promote professional growth
  • Demonstrate a positive and professional attitude toward all customers
  • Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control, Employee Health policies and programs
  • Project a professional image by wearing appropriate, professional attire

Requirements:

  • Eighteen (18) years of age, or older
  • High school diploma required
  • Proficiency with computer programs (Microsoft, Excel, etc.) and electronic health record software is required
  • Cerner is preferred
  • Previous experience working in an office setting, medical office or psychiatric setting is preferred
  • Basic knowledge of equipment utilized to perform clerical duties
  • American Heart Association Provider CPR certification is required within thirty (30) days of hire
  • Formal training in crisis prevention and intervention is required within sixty (60) days of date of hire
What we offer:
  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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