Clinic Service Manager Job at Rogers Behavioral Health (Sun Prairie)

Job Description

The Clinical Services Manager coordinates the various disciplines and leads the delivery of all aspects of the clinical services. They are responsible for the overall management of assigned treatment programs, including assessing staff performance, scheduling, performance improvement, clinical supervision, and treatment planning. The Clinical Services Manager performs activities in the continuity of care for patients, so they may achieve or regain, and then maintain, maximum physical, emotional and/or social functions.

Job Responsibility

Oversee daily operations, including staffing, scheduling, resource allocation, and quality improvement initiatives
Develop and maintain working relationship with property management and other external vendors
Manage budget, staff-to-patient demand, monitor financial performance, and ensure operational efficiency
Provide clinical oversight of program including documented supervision of direct care staff
Develop and provide clinical trainings
Collaborate with clinical teams to develop and implement patient care plans
Facilitate the clinical program conceptualization and delivery
May be required to carry a clinical caseload
Recruit and maintain masters-level internship program
Implement and maintain quality improvement practices
Contribute to the development and implementation of the organization’s strategic plan
Effectively perform workforce functions including hire and train employees, performance management, staff development
Ensure compliance with all relevant state and federal regulations
Maintain a working knowledge of state supervision requirements for licensure
Assist in investigation, resolution, and execution of action plans related to incidents, complaints, or grievances
Meet with patient/family to resolve concerns, address complaints, and answer questions
Maintain awareness of and compliance with all drills and tasks per Life Safety Standards
Build and maintain a high-performing team through effective leadership and mentorship
Build and maintain relationships with external stakeholders, including payers, community partners, and regulatory agencies
Optimize capacity by working with outreach and leadership team
Accountable for all aspects of service delivery clinical, educational and research activities relative to a specific product line
Works through the strategic planning process to identify goals and objectives for the applicable product line
Assures that program implementation occur according to applicable state and federal regulations
Works through his/her fellow leadership to assure that patient care and service delivery are aligned with organizational standards
Collaborates and actively engages in marketing and outreach activities
Monitors the clinical, quality, and patient care outcomes of programs of responsibility and reports countermeasure
Evaluates the objectives for applicable programming based on new market or regulatory information

Requirements

Master’s degree in social services
A minimum of two (2) years’ experience in a supervisory/management role is strongly preferred
Clinical experience in mental health or addiction services is required
American Heart Association CPR certification within thirty (30) days of hire
Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer
Advanced Practice Social Worker - Cert, Licensed Clinical Social Worker - Cert, Licensed Professional Counselor - Cert, Lic Marriage and Family Therapist - Cert

What we offer

Health, dental, and vision insurance coverage for you and your family
401(k) retirement plan
Employee share program
Life/disability insurance
Flex spending accounts
Tuition reimbursement
Health and wellness program
Employee assistance program (EAP)

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Clinic Service Manager

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