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Clinic Service Manager

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Rogers Behavioral Health

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Location:
United States , Sun Prairie

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Category:
Health and Beauty

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Clinical Services Manager coordinates the various disciplines and leads the delivery of all aspects of the clinical services. They are responsible for the overall management of assigned treatment programs, including assessing staff performance, scheduling, performance improvement, clinical supervision, and treatment planning. The Clinical Services Manager performs activities in the continuity of care for patients, so they may achieve or regain, and then maintain, maximum physical, emotional and/or social functions.

Job Responsibility:

  • Oversee daily operations, including staffing, scheduling, resource allocation, and quality improvement initiatives
  • Develop and maintain working relationship with property management and other external vendors
  • Manage budget, staff-to-patient demand, monitor financial performance, and ensure operational efficiency
  • Provide clinical oversight of program including documented supervision of direct care staff
  • Develop and provide clinical trainings
  • Collaborate with clinical teams to develop and implement patient care plans
  • Facilitate the clinical program conceptualization and delivery
  • May be required to carry a clinical caseload
  • Recruit and maintain masters-level internship program
  • Implement and maintain quality improvement practices
  • Contribute to the development and implementation of the organization’s strategic plan
  • Effectively perform workforce functions including hire and train employees, performance management, staff development
  • Ensure compliance with all relevant state and federal regulations
  • Maintain a working knowledge of state supervision requirements for licensure
  • Assist in investigation, resolution, and execution of action plans related to incidents, complaints, or grievances
  • Meet with patient/family to resolve concerns, address complaints, and answer questions
  • Maintain awareness of and compliance with all drills and tasks per Life Safety Standards
  • Build and maintain a high-performing team through effective leadership and mentorship
  • Build and maintain relationships with external stakeholders, including payers, community partners, and regulatory agencies
  • Optimize capacity by working with outreach and leadership team
  • Accountable for all aspects of service delivery clinical, educational and research activities relative to a specific product line
  • Works through the strategic planning process to identify goals and objectives for the applicable product line
  • Assures that program implementation occur according to applicable state and federal regulations
  • Works through his/her fellow leadership to assure that patient care and service delivery are aligned with organizational standards
  • Collaborates and actively engages in marketing and outreach activities
  • Monitors the clinical, quality, and patient care outcomes of programs of responsibility and reports countermeasure
  • Evaluates the objectives for applicable programming based on new market or regulatory information

Requirements:

  • Master’s degree in social services
  • A minimum of two (2) years’ experience in a supervisory/management role is strongly preferred
  • Clinical experience in mental health or addiction services is required
  • American Heart Association CPR certification within thirty (30) days of hire
  • Training in Nonviolent Crisis Intervention (NCI) within sixty (60) days of hire/transfer
  • Advanced Practice Social Worker - Cert, Licensed Clinical Social Worker - Cert, Licensed Professional Counselor - Cert, Lic Marriage and Family Therapist - Cert
What we offer:
  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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