Clinic Patient Representative - Urgent Care Job at CHRISTUS Health (San Marcos)

Clinic Patient Representative Senior - Urgent Care

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Corpus Christi

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies

Clinic Patient Representative Senior - Urgent Care

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Corpus Christi

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database. Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record. Assists patients with completing all necessary forms
Screens visitors and responds to routine requests for information
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Maintains strict confidentiality

Parttime

Clinic Patient Representative Senior - Urgent Care

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Longview

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies

Fulltime

Clinic Patient Representative Senior - Urgent Care

Greets, instructs, directs and schedules patients and visitors. Serves as a liai...

Location

United States , Shreveport

Salary:

Not provided

CHRISTUS Health

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies

Fulltime

Patient Service Representative Lead, Urgent Care

Department: 02190 AMG Six Points - Immediate Care. Status: Full time. Benefits E...

Location

United States , West Allis; Milwaukee

Salary:

21.85 - 32.80 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School Diploma or GED
Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work
Must be able to manage high-volume workloads with many interruptions in a fast-paced environment without direct supervision
Strong attention to detail and accuracy
Excellent customer service skills in a variety of situations
Must have excellent service recovery skills
Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns
Excellent communication (written & verbal), customer service and interpersonal skills, ability to effectively communicate with a variety of patients, visitors, staff and physicians in a pleasant professional demeanor
Educate patients on the insurance coverage aspect of their care including managing the discussion for services that will not or may not be paid by their health plan
Interact with physicians and their staff to resolve issues related to the patient care

Job Responsibility

Creates the initial electronic health record that serves as the foundation of the patient medical record
Prevents creation of duplicate medical records
Follows and ensures compliance with the mandate of the organization’s accrediting bodies to use identifiers to positively identify a patient prior to the delivery of patient care
Checks in and registers patients
obtains and verifies complete demographic, guarantor, and insurance information
discusses and collects co-pays and other out-of-pocket patient responsibilities
Maintains complete confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA
Knows insurance basics and recognizes commercial and government plans
Understands which plans AAH contracts with and when a statement of financial responsibility is needed
Understands and discusses financial information and obligations with patients

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Opportunity for annual increases based on performance
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions

Fulltime

Patient Service Representative I Urgent Care

Location

United States , North Wilkesboro

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High school diploma or GED required
Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred
Ability to identify and understand issues and problems
Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations
Mathematical aptitude, effective oral and written communication skills and critical thinking skills
Understanding of basic human anatomy, medical terminology and procedures
Ability to speak effectively to customers or employees
Ability to handle sensitive and confidential information
Experience with Microsoft Outlook, Word and Excel and ADT software
Ability to write routine correspondence, calculate figures and amounts

Job Responsibility

Greets patients arriving for their appointments
Monitors patient flow
Ensures all patient demographic and insurance information is complete and accurate
Completes the registration process on walk-in patients
Verifies insurance benefits
Obtains, calculates and collects the patient's out of pocket financial liability
Follows the Financial Clearance policy for non-urgent patient services
Identifies patients in need of financial assistance and refers patients to Financial Counselor
Performs visit closure, including checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility and providing patient with appropriate documents
Maintains knowledge of Medicare, Medicaid and third-party payer requirements

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Fulltime

New

Patient Service Representative

Location

United States , McDonough

Salary:

Not provided

Aylo Health

Expiration Date

Until further notice

Requirements

High School graduate or equivalent required
2+ years of Contact Center or Customer Service experience required
Entry level working knowledge of Microsoft Office Suite required (Outlook and MS Word)
Contact Center experience in a healthcare setting preferred
Remote experience preferred
Previous experience with eClinical Works electronic medical records software a plus
Ability to sit and talk for extended periods of time (up to 8 hours at time)
Ability to continually use of fingers for operating telephone, writing and computer entry and hear normal conversation by phone

Job Responsibility

Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
Interacts with callers in a prompt, pleasant, and helpful manner
Determines needs of callers and provides instructions/directions as needed
Schedules and/or reschedules appointments for patient office visits and procedures
Collaborate with different offices to drive resolution for patient/caller
Supplies callers with adequate and accurate information such as addresses and provider information
Coordinates urgent patient requests, reports problems or irregularities to Contact Center Leader
Collects and records accurate patient information in CRM
Assist callers with questions regarding patient appointments or cancellation requests
Meets or exceeds quality and productivity standards as set by the Contact Center Leader

What we offer

Medical insurance with prescription drug coverage
Dental insurance
Vision insurance
Company-paid basic life insurance
401(k) with company match
Dependent Care Flexible Spending Account
Healthcare Flexible Spending Account
Paid time off

Fulltime

Patient Scheduling Representative

The Patient Scheduling Representative is responsible for creating a seamless pat...

Location

United States , Westwood

Salary:

Not provided

The University of Kansas Health System

Expiration Date

Until further notice

Requirements

High School Graduate or GED
1 or more years of progressively responsible and directly related work experience in a healthcare setting OR some combination of direct customer service in a health care or contact center including 6 months of experience in a UKHS patient scheduling position
Proven knowledge of EPIC EMR scheduling or other scheduling systems

Job Responsibility

Coordinate and schedule appointments for patients
Respond to a high volume of incoming telephone calls
Accurate scheduling/rescheduling/cancellations of patient visits
Registration of patient including demographics, insurance verification, document scanning, processing of referrals
Educate patients on providing medical records for TUKHS appointments
Schedule referral appointments for external offices
Complete daily reminder calls
Assist with daily charge audits
Prepare patient charts prior to day of service
Maintain calendar within scheduling system

Fulltime

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Clinic Patient Representative - Urgent Care

Job Description

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