Clinic Patient Representative - Specialty Orthopedic Surgery Job at CHRISTUS Health (Longview)

Job Description

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Job Responsibility

Greets, instructs, directs and schedules patients and visitors
Serves as a liaison between patient and medical support staff
May assist with various duties within the clinic
Verifies insurance benefits and assists with referrals
Collects payments and prepares cash for deposits
Greets patients and visitors in a prompt, courteous, and helpful manner
Checks in patients, verifies and updates necessary information in the medical record
enters patient demographics and insurance information into the computer
Assists patients with completing all necessary forms
Assists patients with ambulatory difficulties
Notifies the clinical staff when a patient is ready
Will be required to maintain appropriate levels of cash and balance cash drawer per company procedure
Will process payments received by patients and post into company billing system
Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms, within the guidelines of the collections policy
Participates with other staff to collect prior balances at the time of service
Maintains and follows office scheduling policies
Answers telephone, screens calls, takes messages and provides information
Types correspondence as directed
Sorts and delivers mail, medical records, and other correspondence
Screens visitors and responds to routine requests for information
Maintains work area and lobby in neat and orderly manner
Attends meetings as required
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Maintains strict confidentiality
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission
Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control
Implements job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives
Supports and adheres to CHRISTUS Service Guarantee
Performs other related work as assigned by leadership

Requirements

High school diploma or equivalent
Knowledge of medical terminology desirable
Word processing and computer experience
Excellent interpersonal skills and ability to communicate well
Must be very organized with the ability to perform multiple tasks in a busy environment
Professional medical records documentation and writing skills preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Ability to type 40 wpm preferred
Prefer one-year work experience, preferably in a medical office setting

Nice to have

Knowledge of medical terminology desirable
Professional medical records documentation and writing skills preferred
Ability to type 40 wpm preferred
Prefer one-year work experience, preferably in a medical office setting

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Clinic Patient Representative - Specialty Orthopedic Surgery

Job Description

Job Responsibility

Requirements

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