Clinic Patient Representative Senior - Orthopedic Surgery Job at CHRISTUS Health (Alexandria)

Clinic Patient Representative Senior - Orthopedic Surgery

CHRISTUS Health

Location:
United States , Alexandria

Category:
Office Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Job Responsibility:

Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
Assures that information in patient account is accurate
Assists with answering phones, taking messages and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts and/or arranging payment plans as requested
Checks in patients, verifies and updates necessary information in the medical record
Assists patients with completing all necessary forms
Scheduled appoints according to clinician template and follows office scheduling policies
Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims
Screens visitors and responds to routine requests for information
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA)
Maintains strict confidentiality
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission
Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control
Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives
Supports and adheres to CHRISTUS Service Guarantee
Performs other related work as assigned by leadership

Requirements:

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Some College Preferred
Three or more years of experience in a health care organization
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Nice to have:

Knowledge of managed care preferred
Some College Preferred
ICD9 and CPT coding (advanced skills) Preferred
Experience with charge posting or collections Preferred

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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Job Link Share:

Clinic Patient Representative Senior - Orthopedic Surgery

CHRISTUS Health

Location:
United States , Alexandria

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 20, 2026

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Clinic Patient Representative Senior - Orthopedic Surgery

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Location:United States , Alexandria

Category:Office Administration

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Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 20, 2026

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