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Clinic Patient Representative Senior - General Surgery

United States, Beaumont · Job Posted July 04, 2026
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Job Responsibility

  • Maintains flow of patient check-in, verifies demographic and insurance information and enters into computer database
  • Assures that information in patient account is accurate
  • Assists with answering phones, taking messages and assisting with patient and staff inquiries
  • Responds to CBO requests for patient account corrections and/or maintenance, in a timely manner
  • Schedules appointments for patients in accordance with physician guidelines
  • Collects time of service payment amounts
  • collects prior balance amounts and/or arranging payment plans as requested
  • Checks in patients, verifies and updates necessary information in the medical record
  • Assists patients with completing all necessary forms
  • Scheduled appoints according to clinician template and follows office scheduling policies
  • Assists front office lead/supervisor with other administrative duties such as front end duties, denials, work queues and correct any errors to ensure clean claims
  • Screens visitors and responds to routine requests for information
  • Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
  • Maintains strict confidentiality
  • Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission
  • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control
  • Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives
  • Supports and adheres to CHRISTUS Service Guarantee
  • Performs other related work as assigned by leadership

Requirements

  • High school diploma or equivalent
  • Knowledge of managed care preferred
  • Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
  • Excellent interpersonal and communication skills and good math knowledge essential
  • Some College Preferred
  • Three or more years of experience in a health care organization
  • ICD9 and CPT coding (advanced skills) Preferred
  • Experience with charge posting or collections Preferred

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