Clinic Patient Representative Senior - Audiology Job at CHRISTUS Health (Longview)

Job Description

Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between the patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Job Responsibility

Maintains flow of patient check-in, verifies demographic and insurance information, and enters into the computer database. Assures that information in the patient account is accurate
Assists with answering phones, taking messages, and assisting with patient and staff inquiries
Responds to CBO requests for patient account corrections and/or maintenance in a timely manner
Schedules appointments for patients in accordance with physician guidelines
Collects time of service payment amounts
collects prior balance amounts, and/or arranges payment plans as requested
Checks in patients, verifies, and updates necessary information in the medical record. Assists patients with completing all necessary forms
Schedules appointments according to the clinician template and follows office scheduling policies
Assists front office lead/supervisor with other administrative duties such as front-end duties, denials, workques and correct any errors to ensure clean claims
Screens visitors and responds to routine requests for information
Follows the CHRISTUS Health guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI)
Maintains strict confidentiality
Uses oral and written communication skills to effectively convey ideas in a clear, positive manner that is consistent with the CHRISTUS Mission
Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental, and infection control
Performs job responsibilities in a manner that is consistent with the CHRISTUS Mission and Code of Ethics and supportive of CHRISTUS Health’s cultural diversity objectives
Supports and adheres to CHRISTUS Service Guarantee
Performs other related work as assigned by leadership

Requirements

High school diploma or equivalent
Knowledge of managed care preferred
Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
Excellent interpersonal and communication skills and good math knowledge essential
Three or more years of experience in a health care organization

Nice to have

Some College
ICD9 and CPT coding (advanced skills)
Experience with charge posting or collections

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Clinic Patient Representative Senior - Audiology

Job Description

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