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CHRISTUS Health Logo CHRISTUS Health · Office Administration

Clinic Patient Representative - ENT Audiology

United States, Longview · Job Posted May 05, 2026
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Job Description

Greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. May assist with various duties within the clinic. Verifies insurance benefits and assists with referrals. Collects payments and prepares cash for deposits.

Job Responsibility

  • Greets patients and visitors in a prompt, courteous, and helpful manner
  • Checks in patients, verifies and updates necessary information in the medical record
  • Enters patient demographics and insurance information into the computer
  • Assists patients with completing all necessary forms
  • Assists patients with ambulatory difficulties
  • Notifies the clinical staff when a patient is ready
  • Maintains appropriate levels of cash and balance cash drawer per company procedure
  • Processes payments received by patients and post into company billing system
  • Refers patients to financial counselor representative for clarification or discussion of account and/or payment terms
  • Participates with other staff to collect prior balances at the time of service
  • Maintains and follows office scheduling policies
  • Answers telephone, screens calls, takes messages and provides information
  • Types correspondence as directed
  • Sorts and delivers mail, medical records, and other correspondence
  • Screens visitors and responds to routine requests for information
  • Maintains work area and lobby in neat and orderly manner
  • Attends meetings as required
  • Follows the CHRISTUS Health guidelines related to HIPAA
  • Maintains strict confidentiality
  • Uses oral and written communication skills to effectively convey ideas
  • Maintains established CHRISTUS Health policies, procedures, objectives, quality assurance, safety, environmental and infection control
  • Implements job responsibilities in a manner consistent with CHRISTUS Mission and Code of Ethics
  • Supports and adheres to CHRISTUS Service Guarantee
  • Performs other related work as assigned by leadership.

Requirements

  • High school diploma or equivalent
  • Knowledge of medical terminology desirable
  • Word processing and computer experience
  • Excellent interpersonal skills and ability to communicate well
  • Must be very organized with the ability to perform multiple tasks in a busy environment
  • Professional medical records documentation and writing skills preferred
  • Ability to operate 10 key calculator by touch, telephone, computer, copier, and fax machine
  • Ability to type 40 wpm preferred
  • Prefer one-year work experience, preferably in a medical office setting.

Nice to have

  • Knowledge of medical terminology
  • Professional medical records documentation and writing skills
  • Ability to type 40 wpm
  • One-year work experience, preferably in a medical office setting.
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