Clinic Office Lead

• Provide support to the supervisor and ensure an environment of efficiency and high-quality service within the clinic reception group
• Able to accurately perform the assigned work without error
• Expected to understand patient health insurance provider and scheduling protocol for physicians and APNs
• Collects insurance information and updates patient demographics
• Verifies insurance as needed
• Able to work through large volume reports, communicate to hospital staff, clinic staff and patients, able to answer the phone or help a patient in the office while maintaining accuracy and complete tasks
• Responsible for answering phone calls and scheduling patient appointments
• Effectively communicates appointments and instructions to patients
• Exhibits ability to think through the scheduling process and appropriately schedule hospital and clinic procedures/ appointments
• Understands where to direct patient questions when answering the phone and can successfully hand off to other team members when appropriate
• Identifies problems and presents to Supervisor if unable to resolve

High School Graduate or GED, upon hire

• medical
• prescription drug
• dental
• vision plans
• life insurance
• paid time off
• tuition reimbursement
• retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings