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Skin Laundry is growing & glowing! We have multiple new clinics opening across the US! We're looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations. You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.
Job Responsibility
Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results to maximize performance and achieve sales plans and goals
Develop strong relationships with partners and clients for new business opportunities within the assigned area
Customize local clinic marketing and outreach plans
Collaborate with other departments, such as Marketing, to build brand awareness and to drive sales and traffic through market outreach and effective in-store events
Working directly with clients to sell memberships and products
For designated Lab Clinic, be part of the training program to orient and develop new employees
Partner with VP of Talent Management to develop and execute training for employees
Manage ongoing day to day clinic operations concurrently with training new hires
Hire, develop and motivate a magnetic team
Coach and give feedback as necessary for all team members
Lead your team to deliver excellent customer experience and meet service and retail sales targets
Organize regular team communication to discuss business updates, issues, and opportunities
Evaluate and manage employee performance and develop individual career development plans
Ensure all store operations are consistent and flawless
people policies and standards are practiced and upheld
Develop monthly, weekly, and daily clinic action plans to achieve revenue targets
Coverage of the clinic (working on the floor and in the front)
Effectively manage all physical inventory and forecasting for service and retail
Address client issues and queries professionally, accurately, and timely
Evaluate existing business procedures and recommend improvements
Effectively create and manage team schedules to meet client needs, achieve clinic financial targets
Requirements
Minimum of 3 -5 years of management experience in a retail environment
Proficiency of Retail Math, MS Office Suite, and Outlook
Ability to commute to home clinic location & periodically travel to other clinics to provide coverage as needed
Ability to walk short distances and stand for long periods of time
Ability to lift and carry inventory and move clinic equipment
Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs
Frequently talking and listening to clients in person and on phone
Ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices
Specific vision abilities required include close vision, depth perception, color vision, and ability to adjust focus
What we offer
Skin Laundry Employee Treatment & Product Discount Program
Vacation leave, sick leave, and paid holidays
Parental Leave
Health insurance - Medical, Dental, and Vision insurance options
401k
Flexible Spending Accounts (FSA) - Health Care and Dependent Care
Voluntary Term Life insurance for employee, spouse, and child(ren)
Employee Assistance Program (EAP)
Voluntary Accidental Death & Dismemberment (AD&D)
Voluntary Commuter Benefits
Voluntary Legal Benefits
Voluntary Group Accident insurance
Voluntary Critical Illness insurance
Voluntary Hospital Indemnity insurance
ADP LifeMart - discounted products, services, and experiences