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sk:n Clinics and The Harley Medical Group are two of the UK’s leading providers of advanced skincare, dermatology, and cosmetic treatments. Together, we deliver clinically proven treatments, exceptional safety standards, and outstanding patient care across our nationwide clinic network. We are expanding our leadership team in London and are seeking a dynamic, commercially driven Clinic Manager to oversee day‑to‑day operations, drive performance, and lead a high‑performing clinical and front-of-house team. As Clinic Manager, you will be responsible for ensuring the smooth, safe, and successful running of the clinic. You will lead by example, maintain outstanding customer service standards, and drive revenue growth while ensuring full compliance with clinical governance, CQC, and internal protocols.
Job Responsibility:
Lead, mentor, and develop a multidisciplinary team including practitioners, nurses, and consultants
Oversee daily operations to ensure an exceptional patient experience
Achieve and exceed financial targets through effective KPI management
Maintain the highest standards of governance, safety, and regulatory compliance
Manage clinic rota planning, stock levels, and operational efficiency
Support recruitment, onboarding, and staff development strategies
Deliver monthly performance reports and contribute to regional business goals
Foster a culture of professionalism, accountability, and continuous improvement
Handle escalated patient concerns with empathy and professionalism
Requirements:
Proven leadership experience in a clinical, healthcare, or aesthetic setting
Strong commercial awareness with a track record of meeting KPIs
Excellent communication and people‑management skills
Customer‑focused mindset with the ability to deliver a luxury patient experience
Strong organisational and problem-solving skills
Understanding of compliance, CQC standards, and clinical protocols (preferred but not essential)
What we offer:
Competitive salary + annual performance bonus
Discounted aesthetic treatments
Group discounts on procedures and products
Career progression within two of the UK’s most recognised aesthetics brands
Supportive, collaborative, and innovative working environment