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Skin Laundry is looking for laser focused Clinic Managers to lead our sales strategies and day-to-day management of one of our Skin Laundry clinics. As Clinic Manager, you’re inspiring and leading by example. You will work directly with your team to coach, mentor and inspire to ensure successful sales & client retention strategies, customer service-related initiatives, and clinic operations. You will ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As the CM you are a kind & caring leader and must have the ability to make informed decisions and overcome challenges.
Job Responsibility:
Establish and lead the execution of the brand’s business strategies to drive store Key Performance Indicator (KPI) results
Develop strong relationships with partners and clients for new business opportunities
Customize local clinic marketing and outreach plans
Collaborate with other departments, such as Marketing, to build brand awareness
Working directly with clients to sell memberships and products
Be part of the training program to orient and develop new employees
Manage ongoing day to day clinic operations concurrently with training new hires
Hire, develop and motivate a magnetic team
Coach and give feedback as necessary for all team members
Lead your team to deliver excellent customer experience and meet service and retail sales targets
Organize regular team communication to discuss business updates, issues, and opportunities
Evaluate and manage employee performance and develop individual career development plans
Ensure all store operations are consistent and flawless
Develop monthly, weekly, and daily clinic action plans to achieve revenue targets
Coverage of the clinic (working on the floor and in the front)
Effectively manage all physical inventory and forecasting for service and retail
Address client issues and queries professionally, accurately, and timely
Evaluate existing business procedures and recommend improvements
Effectively create and manage team schedules to meet client needs, achieve clinic financial targets
Requirements:
Minimum of 3 -5 years of management experience in a retail environment
Proficiency of Retail Math, MS Office Suite, and Outlook
Ability to walk short distances and stand for long periods of time
Ability to lift and carry inventory and move clinic equipment
Ability to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25lbs
Ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices
Specific vision abilities required including close vision, depth perception, color vision, and ability to adjust focus
Ability to reliably commute to home clinic location & periodically travel to other clinics to provide coverage
Availability for Clinic Operating Hours including mall holiday extended hours and weekend availability
Nice to have:
Passion for accessible and inclusive beauty
Business strategist
Belief in creating an uplifting and positive company culture
Love to lead and mentor others
Enjoy working 1:1 with clients
Driven, self-motivated, and hold yourself and others to exceptional standards
Wonderful influencer, possessing strong verbal and written communication skills
Love to collaborate with others and thrive in a team environment
Love to learn and yearn to evolve through coaching and mentoring
What we offer:
Skin Laundry Employee Treatment & Product Discount Program
Vacation leave, sick leave, and paid holidays
Parental Leave
Health insurance - Medical, Dental, and Vision insurance options
401k
Flexible Spending Accounts (FSA) - Health Care and Dependent Care
Voluntary Term Life insurance for employee, spouse, and child(ren)
Employee Assistance Program (EAP)
Voluntary Accidental Death & Dismemberment (AD&D)
Voluntary Commuter Benefits
Voluntary Legal Benefits
Voluntary Group Accident insurance
Voluntary Critical Illness insurance
Voluntary Hospital Indemnity insurance
ADP LifeMart - discounted products, services, and experiences
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