Clinic Manager Job at HB4D Limited (Middlesbrough)

Job Description

A Hey Baby 4D Clinic Manager is responsible for the daily management and operations of the clinic, ensuring efficient coordination between sonographers and receptionists. Reporting to the Director, the Clinic Manager plays a key role in maintaining high-quality service delivery, adhering to regulatory standards, and supporting the overall growth and reputation of the clinic. The Clinic Manager will also work alongside the clinic staff on reception, providing hands-on support when needed.

Job Responsibility

Oversee and manage the performance of sonographers and receptionists
Conduct regular team meetings to address any operational or personnel issues
Provide ongoing support, training, and professional development opportunities for all staff, including induction training for new hires
Work alongside reception staff to ensure smooth clinic operations and provide hands-on support during busy periods or staff shortages
Ensure the clinic is fit for purpose, clean, and well-maintained
Monitor the clinic’s compliance with CQC (Care Quality Commission) regulations
Assist in the implementation of new services or systems in line with franchise standards
Develop and implement operational policies in consultation with the Director
To carry out audits and review of policies to ensure CQC compliance
Act as the primary point of contact for customer feedback and complaints, ensuring timely investigation and resolution
Liaise with the Director to escalate any serious concerns or issues, providing detailed reports on outcomes
Manage the recruitment process for new staff, working closely with the Director to ensure the recruitment policy is followed
Handle staff discipline, including performance management, adhering to company policies, and involving the Director where necessary
Work with the Director to identify opportunities for new merchandise products, enhancing the clinic’s offerings and creating upselling opportunities
Support the Director in managing marketing channels to increase the clinic’s visibility and attract new customers (Facebook, Instagram, TikTok)
The postholder will have cover receptionist duties when the receptionists are on annual leave or off sick

Requirements

Proven experience in a management or supervisory role, ideally within a healthcare or clinical environment
Strong leadership and communication skills
Familiarity with CQC compliance and healthcare regulations (preferred)
Excellent organisational and multitasking abilities
Customer service orientation and problem-solving skills

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