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Clinic Coordinator

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Dana-Farber Cancer Institute

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Location:
United States , Boston

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

45500.00 - 54400.00 USD / Year
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Job Description:

Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities.

Job Responsibility:

  • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
  • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization
  • Maintains confidentiality of Protected Health Information (PHI)
  • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment
  • Participates in training new team members as requested
  • Delivers outstanding customer service to internal and external customers
  • Timely, accurately and curiously responds to the needs of internal and external customers
  • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary
  • Demonstrates ability to effectively communicate across leadership levels and with varying audiences
  • Synthesizes and communicates complex information in patient friendly terms
  • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions – i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules
  • acquiring and entering verbal orders
  • Works effectively as a member of the team and across functional teams
  • Fosters a sense of shared responsibility among the team
  • Recognizes emergencies and appropriately responds using standard operating procedures
  • Compliance with DFCI policies and procedures
  • Understanding their role and responsibility in obtaining successful Joint Commission accreditation
  • HIPPA regulation compliance
  • Completion of assigned AEU and Health Stream competencies
  • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information
  • Actively participates and provides constructive feedback on quality improvement projects
  • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook
  • Actively engaged in system upgrades and effected operational changes
  • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads

Requirements:

  • High school diploma, bachelor’s degree preferred
  • Experience working in a customer service setting preferred
  • Proficiency in technology and complex computer systems required
  • Excellent verbal and written communication skills
  • Working knowledge of computers and technology
  • Excellent customer service
  • Ability to function as an integral member of the team
  • Strong organizational skills with the ability to multi-task
  • Strong problem solving and critical thinking skills
  • Demonstrated flexibility and ability to take on additional responsibilities as situations require
  • Ability to adapt to ever-changing environment

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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