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This role requires strong organisational and customer service skills to ensure the smooth and efficient operation of our clinic and delivery of high-quality patient care.
Job Responsibility:
Assist new patients through the intake process and ensure necessary forms are completed
Schedule appointments for patients, working closely with the clinical team to ensure a seamless and positive patient journey
Provide front of house service to ensure all patients are supported and receive exceptional customer service
Manage clinic correspondence effectively both via email and phone, ensuring patient enquiries are actioned promptly
Maintain cleanliness and functionality of clinic spaces, monitor office supplies and replenish essentials as necessary
Provide general administration support to the team including the processing of invoices and billing, maintenance of patient records, arrangements for seminars and training events and handling goods in and goods out shipments
Requirements:
Excellent communication skills (verbal and written)
Strong organisational skills with the ability to multitask and prioritise effectively
Attentive to detail
Able to adapt and thrive in a fast-paced, customer-facing environment
Strong interpersonal skills and the ability to build effective relationships
Able to handle confidential date with discretion
Proficiency in Microsoft Office Suite
GCSE in English and Maths
Nice to have:
Previous experience in an administration or customer-service role is preferred
Previous experience of working in the healthcare sector
What we offer:
Competitive market salary
Incremental holiday allowance stating at 33 days, increasing to 38 days with length of service (inclusive of bank holidays)
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