Clientelling and Service Trainer

• Input to the smooth planning and coordination of the Clienteling & Service development offer to meet business needs and expectations
• Deliver defined clienteling training modules through excellent facilitation
• Coaching of individuals and teams in support of clienteling and service expectations
• Maximise and promote use of My Workday Learning and use data and insight to drive decision making
• Collaborate within the wider team and with Business stakeholders to deliver seamless, high quality learning experiences in store and face to face (classroom)
• Support the performance management and talent review process, to promote a learning culture
• Manage costs effectively and ensure confidentiality is maintained in line with GDPR and compliance requirements

• Experienced in training exceptional clienteling and service standards
• Experience in improving others through coaching method(s)
• Experienced in delivering and implementing structured training modules
• Planned and organised in your approach
• Assured in sharing your knowledge and supporting others to learn, promoting a learning culture
• Commercial and business savvy
• Collaborative, engaging and able to influence others
• Confident in sharing and owning feedback across the team and with delegates where relevant
• Self starting with a with a high level of resilience and attention to detail
• Able to problem solve to drive results
• Expertise in the delivery of clienteling, service, facilitation, planning and maintenance of Learning spaces and methods
• An example of our values, a trusted and respected colleague

Competitive plus benefits