CrawlJobs Logo
McArthurGlen Logo McArthurGlen · Sales

Clienteling Manager

Italy, Serravalle · Job Posted January 21, 2026
Apply Position
Job Link Share

Job Description

As Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth.

Job Responsibility

  • Championing an exceptional, personalised guest experience across all touchpoints
  • Promoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services
  • Driving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up
  • Leading and supporting the Personal Shoppers team, setting the standard for luxury service delivery
  • Building rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities
  • Managing the end-to-end client gifting journey, from concept to delivery
  • Maintaining a visible floor presence to coach, inspire and identify opportunities for service excellence
  • Handling complex guest requests and resolving issues with confidence, discretion and care
  • Planning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams
  • Analysing guest feedback and insight to continuously refine service standards and SOPs

Requirements

  • At least 5 years’ experience in a similar role within luxury hospitality or premium retail
  • Proven leadership skills with a passion for developing high-performing teams
  • A natural ability to connect with both local and international guests, building trust and rapport
  • A deep understanding of luxury service expectations and a genuine love for creating memorable moments
  • Fluency in Italian and English
  • additional languages are highly valued
  • A polished, professional presence with a confident, approachable manner
  • The agility to thrive in a fast-paced environment while managing multiple stakeholders
  • Strong IT skills, including Microsoft Office and Outlook

What we offer

  • Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
  • Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing
  • Volunteering Days: Benefit from 2 paid volunteering days per year
  • Exclusive Discounts: Access special discounts at our Designer Outlets
  • Flexible Working: Hybrid working options where possible to accommodate your needs
  • International Exposure: Work with colleagues across eight countries within a global organization
  • Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities
  • Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference
  • Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey
McArthurGlen - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Clienteling Manager

8 matching positions

House Manager

As the House Manager, you will be responsible for overseeing the Front of House ...
Location
Location
United Kingdom , London
Salary
Salary:
40000.00 - 41000.00 GBP / Year
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years’ experience in a similar role within a luxury property
  • Previous experience with Guestline PMS is an advantage
  • Leadership skills to effectively manage and motivate the team to achieve a high level of service
  • Has good command of the English language, spoken
  • French language skills are much appreciated
  • Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions
  • Willingness to have a flexible working pattern to fit in with the needs of the business
  • Proficient in the use of Microsoft Office
Job Responsibility
Job Responsibility
  • Overseeing the Front of House daily operations
  • Assisting management in the training of the Front Office team
  • Leading by example in pride and knowledge of the hotel and its services
  • Developing a regular clientele base
  • Ensuring guest recognition and satisfaction prior, during and after their stay
  • Act as the hotel’s operational leader on shift
  • Serve as the primary point of contact for guest concerns, emergencies, and operational escalations
  • Handle arrivals and departures, special requests, and important guest interactions
  • Monitor overall guest satisfaction and intervene proactively
  • Coordinate with department heads to resolve operational issues quickly
What we offer
What we offer
  • Enhanced annual leave, increasing with length of service
  • Complimentary meals while on duty
  • £1,000 'Refer a Friend' bonus scheme
  • Ongoing learning and professional development opportunities
  • Reward programmes, long service recognition, and employee appreciation incentives
  • Employer pension contribution of 3%
  • Complimentary dry cleaning
  • Enhanced maternity and paternity pay
  • A vibrant social calendar and engagement programme
  • Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK
  • Fulltime
Read More
Arrow Right

Team Member

We have been Denmark’s favourite bakery for over 20 years, serving delicious bre...
Location
Location
United Kingdom , London
Salary
Salary:
12.71 GBP / Hour
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent customer service skills with the ability to engage and interact with a diverse clientele
  • Good communication and interpersonal abilities
  • Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously
  • Attention to detail
  • Ability to stand for extended periods
  • Manual dexterity to operate coffee equipment and handle hot beverages safely
  • Tolerance for working in a noisy and fast-paced environment
Job Responsibility
Job Responsibility
  • Make all our guests feel welcome and treat them as if they are entering your own home with a warm greeting and farewell
  • Share your passion for food & drinks by sharing your menu knowledge with our guests and helping them to make great choices
  • Ensure all orders are entered correctly on the till
  • Take payment from guests promptly, ensuring all transactions are completed accurately and the correct money is exchanged
  • Ensure all monies are securely handled and accurately balanced at end of shift
  • Be accountable for stock, wastage and make the manager aware of any stock shortage when re-ordering may be required
  • Ensure your section and working areas are kept clean, tidy, set and stocked up at all times
  • Check and clean all public areas and ensure a constant supply of soap, toilet tissue and paper towels at all times
  • Follow the cleaning schedule and ensure all daily duties are completed efficiently and to brand standards
  • Report any faulty equipment or machinery to the Manager
What we offer
What we offer
  • Salary £12.71 per hour
  • 50% discount at any Ole & Steen location, including friends and family
  • Free meal whilst working – unlimited hot drinks
  • Uniforms provided
  • 28 days holidays
  • Full-time or part-time hours – permanent or temporary contracts
  • Referral incentive scheme – up to £1000
  • GP Helpline
Read More
Arrow Right

Master Stylist

The Master Stylist is responsible for engaging with guests, consulting with them...
Location
Location
United States , Salem
Salary
Salary:
Not provided
ulta.com Logo
Ulta Beauty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Cosmetology license
  • Previous relevant work experience is required
  • Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories
  • Proficiency with use of equipment and chemicals needed to perform technical work
  • Proficiency to demonstrate, recommend and sell pro hair care and makeup products
  • Developed communication skills
  • Ability to work independently and as part of a team
  • Ability to build and maintain strong customer relationships, and build clientele
Job Responsibility
Job Responsibility
  • Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable)
  • Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty
  • Perform product demonstrations with guests to drive sales and guest service experience
  • Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience
  • Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests
  • Maintain prompt, regular attendance
  • Develop guest relationships through consultations and appropriate retail and service recommendations
  • Serve all guests, including walk-in guests, in a timely and efficient manner
  • Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience
  • Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience
  • Parttime
Read More
Arrow Right

Administration Coordinator

We have an exciting opportunity for an Administration Coordinator to join one of...
Location
Location
Australia , Yarraville
Salary
Salary:
Not provided
jpjaudio.com.au Logo
JPJ Audio
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 2 years’ experience in administration, or a similar role
  • Proficient in the use of Microsoft Office Suite, and other software/systems
  • Strong organisational and interpersonal skills, with the ability to work effectively within a team environment, use initiative, manage multiple tasks, maintain attention to detail, and demonstrate a positive work ethic and willingness to learn new systems
Job Responsibility
Job Responsibility
  • Act as the first point of contact for the office, handling day-to-day communications with internal staff, external contractors, suppliers and production clientele
  • Manage daily administrative tasks including coordinating office supplies and stock levels, raising purchase orders and client invoices, supporting staff meetings and internal events, arranging external training, and providing general office support
  • Assist with providing WHS administration support across live productions by preparing and providing SWMS documentation and assisting with venue induction setup and processing
  • Coordinate travel and accommodation arrangements for crew as required
What we offer
What we offer
  • Competitive remuneration
  • Opportunity to work for and learn from one of Australia’s leading live production companies
  • Genuine opportunities to build a long-term career in the live entertainment industry
  • Exposure to major productions
  • Ongoing learning and internal development opportunities
  • Access discounts on health insurance and gym memberships through our HR platform
  • Confidential wellbeing support through Support Act's Employee Assistance Program (EAP)
  • Access exclusive employee discounts across technology, home, lifestyle, entertainment and travel
  • Parttime
Read More
Arrow Right

Senior Consulting Director, Offensive Security, Proactive Services (Unit 42)

The Senior Consulting Director, Offensive Security will lead a team of technical...
Location
Location
United States , California
Salary
Salary:
236000.00 - 275000.00 USD / Year
paloaltonetworks.com Logo
Palo Alto Networks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree with 12 years of experience, Master's degree with 8 years of experience, or PhD with 5 years of experience in Information Security, Computer Science, Digital Forensics, Cyber Security, or a related field
  • Extensive experience managing a team of consultants in the execution of a variety of penetration testing requirements
  • Exceptional communication and interpersonal skills, with the ability to serve as a front-facing representative of Palo Alto Networks, building and maintaining strong relationships with clients and stakeholders
  • Proven ability to draft thorough, articulate reports that convey technically complex material to an executive-level audience, ensuring clear understanding and informed decision-making
  • Experience scoping new opportunities with prospective clients, including drafting statements of work and proposals
  • Hands-on experience and deep understanding of tools and techniques for conducting network, wireless, and web application penetration testing
  • Ability to perform travel requirements as needed to meet business demands (on average 30%)
Job Responsibility
Job Responsibility
  • Provide a direct positive influence on the security posture of the world's most prestigious organizations by leading Unit 42's elite group of cybersecurity professionals in a variety of assessments for our top-tier clientele
  • Orchestrate and manage a dynamic schedule for a large team of elite offensive security specialists, ensuring optimal alignment of skill sets to meet client needs and maximize usage of available billable hours
  • Serve as a mentor to a team of offensive security personnel, maximizing professional development by providing ad hoc technical guidance and aligning employees with appropriate industry-standard training courses
  • Craft policies governing offensive security practices which reflect cutting-edge capabilities of advanced persistent threat actors and enforce security best practices that ensure the safety of our client's environments
  • Fulfill a customer-facing case leadership role for multiple concurrent events, guiding a technically diverse team of personnel through the complex challenges posed by some of the world's largest networks
  • Ensure high quality engagement outcomes and deliverables by providing quality assurance and technical oversight during engagements
  • Provide hands-on support for highly complex offensive security operations, utilizing cutting-edge techniques in technically challenging environments
  • Provide front-line support to the sales team by meeting with clients to clearly articulate various penetration approaches and methodologies to both technical and executive audiences
  • Transform customer requirements into executable statements of work, including a work breakdown structure with accurate estimates of billable hours for each discrete phase of testing
  • Develop scripts, tools, and methodologies to automate and streamline internal processes and engagements
What we offer
What we offer
  • restricted stock units
  • bonus
  • employee benefits
  • Fulltime
Read More
Arrow Right

District Manager - Soma Intimates - Upper Midwest

This position will lead a team in creating a hospitable environment for store as...
Location
Location
United States , Oak Brook
Salary
Salary:
Not provided
chicos.com Logo
Chico's FAS, Inc.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree strongly preferred
  • High School degree required
  • 5+ years of multi-store leadership experience within specialty retail preferred
  • Outstanding leadership, communication, and interpersonal skills
  • Ability to inspire and delight customers, to build trust with business partners, and to foster a rich, team-oriented environment
  • Demonstrated success driving results
  • Expertise in selling strategies and methodologies, strategic planning, operational execution, and employee motivation
  • Positive and self-motivated with a strong work ethic
  • Proficient computer skills
  • Word, Excel, PowerPoint, Outlook, tablet/mobile devices, and social media
Job Responsibility
Job Responsibility
  • Demonstrates exceptional customer service and relationship-building behaviors reinforcing Chico's FAS selling culture of Hospitality, Experience and Relationships
  • Embodies the leadership and interpersonal savvy needed to attract, develop, and retain a high-performance team and build future bench
  • Partners with senior field leadership and business partners, executes key company initiatives to ensure consistency across the organization relating to brand expression, selling culture, operations, and technology
  • Demonstrates strategic and collaborative leadership
  • is an influencer who takes smart risks and an innovative approach
  • Driven to create, build and cultivate relationships with customers, amongst all levels and across all business units within the organization
  • Cultivates an environment that encourages self-accountability and drives their own professional development
  • Teaches and develops skills with Store leaders to enable/empower them to be entrepreneurial business leaders
  • Has strong prioritization, organizational skills and can multi-task in a fast paced, ever-changing environment
  • Strives to deliver consistent incremental business results by focusing on creating experiences and deepening relationships with our customers
  • Fulltime
Read More
Arrow Right

Elite Stylist

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta ...
Location
Location
United States , Littleton
Salary
Salary:
14.81 - 21.40 USD / Hour
ulta.com Logo
Ulta Beauty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Cosmetology license
  • Previous relevant work experience is required
  • Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, brow services, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories
  • Proficiency with use of equipment and chemicals needed to perform technical work
  • Proficiency to demonstrate, recommend and sell pro hair care and makeup products
  • Developed communication skills
  • Ability to work independently and as part of a team
  • Ability to build and maintain strong customer relationships, and build clientele
  • Work a flexible schedule to include days, evenings, weekends, and holidays
Job Responsibility
Job Responsibility
  • Engaging with guests, consulting with them on their hair care needs and recommending products and services
  • Delivering quality professional services with an emphasis on the guest's total look
  • Performing hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, brow services, and ear piercing (where applicable)
  • Meeting or exceeding sales goal of $1900 average weekly sales and productivity goals for hair services
  • Performing product demonstrations with guests to drive sales
  • Supporting the execution of in-store events, promotions and marketing initiatives
  • Developing guest relationships through consultations and appropriate retail and service recommendations
  • Serving all guests, including walk-in guests, in a timely and efficient manner
  • Developing a partnership with skin therapists and the retail team
  • Establishing professional peer and brand partner relationships
What we offer
What we offer
  • Paid time off (full-time eligible)
  • Health insurance (full-time eligible)
  • Dental, vision, life, and disability benefits (all eligible part-time)
  • Additional benefits as per company plan
  • Parttime
Read More
Arrow Right

Specialty Beauty Advisor - Clinique

Experience a place of energy, passion, and excitement. A place where the joy of ...
Location
Location
United States , Littleton
Salary
Salary:
18.00 - 28.00 USD / Hour
ulta.com Logo
Ulta Beauty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma is preferred
  • Cosmetology or demonstrator license where required by state law
  • Cosmetics artistry experience preferred
  • Demonstrates significant competency in sales, products, and service
  • Ability to build and maintain strong customer relationships
  • Ability to work independently and as part of a team
  • Ability to positively and proactively handle guest concerns and prioritize multiple tasks in a fast-paced environment
  • Strong verbal communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Meet or exceed Clinique brand sales and clientele goals
  • Ensure that each guest receives exceptional service by greeting and engaging every guest
  • Perform makeup applications, skincare analysis, and product demonstrations with guests
  • Book appointments for and support the execution of services and in-store events
  • Build and maintain strong customer relationships and active contact with a growing customer list
  • Inform all guests of current promotions, events, and services within the store
  • Take the initiative to stay informed regarding new and existing products and services
  • Maintain prompt, regular attendance
  • Contribute to an inclusive environment
  • Share the benefits of the guest loyalty program
What we offer
What we offer
  • dental
  • vision
  • life
  • disability
  • Parttime
Read More
Arrow Right