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Clienteling Manager

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McArthurGlen

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Location:
Italy , Serravalle

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Category:
Sales

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Contract Type:
Not provided

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Salary:

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Job Description:

As Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth.

Job Responsibility:

  • Championing an exceptional, personalised guest experience across all touchpoints
  • Promoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services
  • Driving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up
  • Leading and supporting the Personal Shoppers team, setting the standard for luxury service delivery
  • Building rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities
  • Managing the end-to-end client gifting journey, from concept to delivery
  • Maintaining a visible floor presence to coach, inspire and identify opportunities for service excellence
  • Handling complex guest requests and resolving issues with confidence, discretion and care
  • Planning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams
  • Analysing guest feedback and insight to continuously refine service standards and SOPs

Requirements:

  • At least 5 years’ experience in a similar role within luxury hospitality or premium retail
  • Proven leadership skills with a passion for developing high-performing teams
  • A natural ability to connect with both local and international guests, building trust and rapport
  • A deep understanding of luxury service expectations and a genuine love for creating memorable moments
  • Fluency in Italian and English
  • additional languages are highly valued
  • A polished, professional presence with a confident, approachable manner
  • The agility to thrive in a fast-paced environment while managing multiple stakeholders
  • Strong IT skills, including Microsoft Office and Outlook
What we offer:
  • Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
  • Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing
  • Volunteering Days: Benefit from 2 paid volunteering days per year
  • Exclusive Discounts: Access special discounts at our Designer Outlets
  • Flexible Working: Hybrid working options where possible to accommodate your needs
  • International Exposure: Work with colleagues across eight countries within a global organization
  • Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities
  • Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference
  • Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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