CrawlJobs Logo

Clienteling Manager

mcarthurglen.com Logo

McArthurGlen

Location Icon

Location:
Italy , Serravalle

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

As Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth.

Job Responsibility:

  • Championing an exceptional, personalised guest experience across all touchpoints
  • Promoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services
  • Driving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up
  • Leading and supporting the Personal Shoppers team, setting the standard for luxury service delivery
  • Building rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities
  • Managing the end-to-end client gifting journey, from concept to delivery
  • Maintaining a visible floor presence to coach, inspire and identify opportunities for service excellence
  • Handling complex guest requests and resolving issues with confidence, discretion and care
  • Planning and delivering exclusive Guest Lounge events and activations in collaboration with internal teams
  • Analysing guest feedback and insight to continuously refine service standards and SOPs

Requirements:

  • At least 5 years’ experience in a similar role within luxury hospitality or premium retail
  • Proven leadership skills with a passion for developing high-performing teams
  • A natural ability to connect with both local and international guests, building trust and rapport
  • A deep understanding of luxury service expectations and a genuine love for creating memorable moments
  • Fluency in Italian and English
  • additional languages are highly valued
  • A polished, professional presence with a confident, approachable manner
  • The agility to thrive in a fast-paced environment while managing multiple stakeholders
  • Strong IT skills, including Microsoft Office and Outlook
What we offer:
  • Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 25%
  • Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing
  • Volunteering Days: Benefit from 2 paid volunteering days per year
  • Exclusive Discounts: Access special discounts at our Designer Outlets
  • Flexible Working: Hybrid working options where possible to accommodate your needs
  • International Exposure: Work with colleagues across eight countries within a global organization
  • Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities
  • Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference
  • Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
McArthurGlen - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Clienteling Manager

Gucci Team Manager

If you are a Dream-maker, this is the place for you. Together, we’ll create the ...
Location
Location
United States of America , Sunrise
Salary
Salary:
Not provided
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry
  • A Bachelor’s Degree in a related field is preferred
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Proven ability to drive positive client experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the fashion industry
  • Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism
Job Responsibility
Job Responsibility
  • Lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude
  • Lead from the selling floor, delivering real time coaching and feedback to achieve business and product category goals
  • Develop and grow the talent within your team
  • Represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace
  • Working on the selling floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift
  • Lead morning briefings as and when required, delivering key business communication and daily objectives
  • Develop and lead cross category focus, ensuring your team can and do sell all categories across all floors
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans
  • Fulltime
Read More
Arrow Right

Gucci team manager

If you are a Dream-maker, this is the place for you. Together, we’ll create the ...
Location
Location
United States of America , Boston
Salary
Salary:
Not provided
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry
  • A Bachelor’s Degree in a related field is preferred
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Fashion Industry
  • Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism
Job Responsibility
Job Responsibility
  • Lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude
  • Lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals
  • Develop and grow the talent within your team
  • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift
  • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives
  • Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans
  • Participate in attracting, recruiting, and onboarding a high performing team
  • Fulltime
Read More
Arrow Right

Gucci Team Manager

If you are a Dream-maker, this is the place for you. Together, we’ll create the ...
Location
Location
United States of America , Columbus
Salary
Salary:
Not provided
kering.com Logo
Groupe Kering
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry
  • A Bachelor’s Degree in a related field is preferred
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
  • Ability to manage competing priorities in a fast-paced environment
  • Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook
  • Industry awareness and strong business acumen
  • Strong verbal and written communication skills and excellent organizational skills
  • Passion for the Fashion Industry
  • Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism
Job Responsibility
Job Responsibility
  • Lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer centric attitude
  • Lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals
  • Develop and grow the talent within your team
  • Represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace
  • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience
  • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high
  • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift
  • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives
  • Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors
  • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans
  • Fulltime
Read More
Arrow Right
New

Team Manager

At Tiffany & Co., joy is central to everything we do, from crafting our exceptio...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of sales management experience
  • Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results
  • Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents
  • Organized and efficient, with experience in driving change (tools, KPIs etc.)
  • Ability to cultivate connections and expand client-base
  • Proven ability to facilitate seamless collaboration between client-facing and operational teams
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
Job Responsibility
Job Responsibility
  • Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
  • Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
  • Lead by example and actively coach the team on the sales floor, supporting professional growth and development
  • Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
  • Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures
  • Create an inclusive and supportive team environment, centered on the belief that People Make the Difference
  • Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
  • Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships
  • Ensure Client Advisors develop a client development strategy and assess their results
  • Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
What we offer
What we offer
  • Comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being
  • competitive pay, medical, dental, and eyecare, pension plans, paid time off
  • Fulltime
Read More
Arrow Right
New

Team Manager

At Tiffany & Co., joy is central to everything we do, from crafting our exceptio...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of sales management experience
  • Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results
  • Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents
  • Passion for luxury retail environments
  • jewelry / watch expertise is a plus
  • Organized and efficient, with experience in driving change (tools, KPIs etc.)
  • Ability to cultivate connections and expand client-base
  • Proven ability to facilitate seamless collaboration between client-facing and operational teams
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
  • Preferred: A college/university degree
Job Responsibility
Job Responsibility
  • Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
  • Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
  • Lead by example and actively coach the team on the sales floor, supporting professional growth and development
  • Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
  • Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures
  • Create an inclusive and supportive team environment, centered on the belief that People Make the Difference
  • Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
  • Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships
  • Ensure Client Advisors develop a client development strategy and assess their results
  • Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
What we offer
What we offer
  • global benefits like adoption and surrogacy assistance, and parental leave
  • programs that support mental, emotional, physical, and financial well-being
  • competitive pay
  • medical, dental, and eyecare
  • pension plans
  • paid time off
  • Fulltime
Read More
Arrow Right
New

Team Manager

At Tiffany & Co., joy is central to everything we do, from crafting our exceptio...
Location
Location
United Kingdom , Heathrow
Salary
Salary:
Not provided
socialvalueportal.com Logo
Social Value Portal Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of sales management experience
  • Sales and clienteling leader in an omnichannel luxury environment with proven track record in achieving commercial results
  • Leadership and interpersonal skills: inspiring and trusted leader with demonstrated capability in recruitment, development and retention of talents
  • Passion for luxury retail environments
  • jewelry / watch expertise is a plus
  • Organized and efficient, with experience in driving change (tools, KPIs etc.)
  • Ability to cultivate connections and expand client-base
  • Proven ability to facilitate seamless collaboration between client-facing and operational teams
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays
  • Preferred: A college/university degree
Job Responsibility
Job Responsibility
  • Drive team accountability in delivering unparalleled service and achieving store KPIs (sales, client experience, operational excellence)
  • Demonstrate an entrepreneurial mindset and strategic vision that incorporate sales, clients and teams' development
  • Lead by example and actively coach the team on the sales floor, supporting professional growth and development
  • Possess a deep market understanding, insights on competitors' practices and cultivate a strong network in respective communities to enhance the client experience
  • Support store opening / closing procedures (key holders), workforce planning and ensure compliance with Tiffany & LVMH procedures
  • Create an inclusive and supportive team environment, centered on the belief that People Make the Difference
  • Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment and integrity
  • Demonstrate active listening, connect with clients and teams by asking strategic questions, and establishing lasting relationships
  • Ensure Client Advisors develop a client development strategy and assess their results
  • Display professionalism and exercise agility, adapting behavior and implementing feedback, appropriately
What we offer
What we offer
  • global benefits like adoption and surrogacy assistance, and parental leave
  • programs that support mental, emotional, physical, and financial well-being
  • competitive pay
  • medical, dental, and eyecare
  • pension plans
  • paid time off
  • Fulltime
Read More
Arrow Right

Technical Account Manager

We’re looking for a Technical Account Manager to join the Client Services team, ...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
blis.com Logo
Blis
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of industry experience, preferably within programmatic and having serviced multiple advertising channels e.g. display, DOOH, CTV etc.
  • Experience servicing clients via managed service and/or self service (SAAS) buying model
  • Strong exposure to various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs)
  • Ability to be a client-facing lead, who drives the direction, communications and outcomes across given campaigns
  • Excellent communication skills
  • written and verbal
  • Possesses a strong understanding of client and programmatic success metrics/KPIs
  • Works well both within a team and individually
  • Has excellent organizational and time management skills to juggle multiple tasks
  • Strong Excel and PowerPoint skills
Job Responsibility
Job Responsibility
  • Be an expert in the Blis product suite & the platform
  • In partnership with clients, identify, create, and implement solutions that hit their key objective
  • Consult, demonstrate and educate Blis’ clients on product solutions and best practices
  • Analyse data and insights to guide strategy and implementation of Blis solutions
  • Support and service both managed and self-service clientele
  • Manage the end-to-end ‘Client Experience’ post-sale
  • Build and manage relationships with allocated clients and agency partners (media, creative, marketing partners, etc.)
  • Provide weekly reporting for clients
  • illustrating the outcomes of their investment
  • Present upweight opportunities to clients where appropriate, driving incremental revenue for the business
Read More
Arrow Right

Residences Manager

The Residences Manager reports to the Hotel Manager and is responsible for the o...
Location
Location
United Arab Emirates , Dubai
Salary
Salary:
Not provided
fairmont-manoir-richelieu.com Logo
Fairmont Le Manoir Richelieu
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Fluency in Russian (native or near-native) and excellent command of English
  • Degree in Hospitality Management, Business Administration, or a related field preferred
  • Minimum 5 years of experience in luxury hospitality, branded residences, serviced residences, or high-end property management, ideally with UHNW clientele
  • Proven experience managing teams, maintenance and resident services in a luxury environment
Job Responsibility
Job Responsibility
  • Plan, direct, and oversee all residential operations to achieve objectives in Resident Satisfaction, service excellence, asset upkeep, brand consistency, and operational performance
  • Support the annual budgeting process for the Residences and ensure all operational expenses are within the guidelines set by Accor and Raffles
  • Manage the Residences budget in coordination with the Hotel Manager and Finance Department, ensuring cost control and efficient resource management
  • Lead and guide the Residence Services team (Housekeeping, Maintenance, Security, Concierge) to achieve Key Performance Indicators (KPIs), including service quality, response times, and resident engagement
  • Ensure all resident communications -including check-in/check-out, concierge requests, and updates adhere to Raffles standards and provide a seamless, personalized experience
  • Coordinate with internal hotel departments to guarantee consistent, high-quality service delivery for all residents
  • Personally welcome key residents, and VIP guests, ensuring an elevated and bespoke experience
  • Document all operational issues, resident feedback, and incidents, ensuring thorough follow-up and preventative measures
  • Maintain a visible presence throughout the Residences, engaging with residents and colleagues, fostering team spirit, and ensuring resident satisfaction
  • Embody and promote the Raffles brand values, Code of Ethics and culture of service excellence
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy