Client Transitions Specialist Job at Randstad (Luxembourg)

Banking Specialist - Client Onboarding & Offering - Expert Team

As a Banking Operations Business Analyst, you will play a pivotal role in ensuri...

Location

Switzerland , Bioggio

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

Banking education, Bachelor's degree or equivalent with good knowledge of financial instruments and regulatory requirements
7+ years’ work experience in the banking industry
Excellent knowledge of Banking Operations services (e.g. Securities Operations, Cash Operations, Asset Servicing or Masterdata Management)
Project management skills to manage multiple tasks and prioritize workload effectively
Strong sense of responsibility and solutions oriented with high level of integrity and reliability
Excellent communication (verbal and written) and interpersonal skills with the ability to collaborate effectively with cross-functional teams and to deliver in a fast-paced environment
Good command of written and spoken English (any other language is a plus)
Strong Microsoft Office Suite skills
Adaptability and flexibility in case of occasional and time-limited support across locations aiming to cover specific tasks (e.g., post go-live stabilization)
Positive, pro-active, and can-do attitude with a high level of integrity and reliability

Job Responsibility

Prospect client support: Provide in-depth insights and guidance to prospective clients regarding Banking Operations services, processes, and over-arching market considerations. Understand client needs and tailor offers based on their specific requirements
Onboarding new clients: Collaborate with clients during the pre-project phase to define project scope, objectives, and deliverables. Creation of Banking Operations implementation plans and timelines
Project execution & post go-live: Lead the onboarding process, ensuring successful implementation with a smooth transition into the run operations. You are responsible for the deliverables which include the like of workshops on process business cuts, golden copy set up, user acceptance test coordination, go-live coordination, and post implementation governance
Consultancy: Leverage your deep understanding of Back-office services and the financial industry to provide consultancy to on-premises, software-as-a-service and banking operations-as-a-service Avaloq clients. Assist clients in resolving operational challenges and optimizing their front, middle or back office operations
Meet with assigned clients when needed and perform an initial assessment of a problematic situation requiring support
Drafting concise reports with recommendations and solutions with attention to a client’s wishes, capabilities and limitations
Strategic projects: Engage in strategic initiatives aimed at improving the efficiency, quality, or customer experience within banking operations
Managing relationships with clients and stakeholders
Ensure meaningful project structure and governance, and the management of key stakeholders

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Online Sales and Client Onboarding Specialist

We’re looking for an Online Sales and Client Onboarding Specialist to join our t...

Location

Bangladesh , Dhaka

Salary:

25000.00 - 30000.00 BDT / Month

DigiTech InfoSys

Expiration Date

Until further notice

Requirements

Fluency in English (both spoken and written)
Proven experience in email outreach and occasional cold-calling, particularly with clients in the US, UK, CA, AU, NZ, and Europe
Strong communication and persuasion skills
Minimum of 2 years of Sales experience is a must
Tech-savvy and comfortable with using CRM tools
A USB headset with a noise-canceling microphone for occasional calls

Job Responsibility

Send emails daily to potential clients in the US, UK, CA, AU, NZ, and Europe
Occasionally make calls to engage clients as needed
Generate interest in our services and follow up on leads
Identify new business opportunities and maintain client engagement
Utilize and improve communication scripts for effective outreach
Deliver presentations to ensure a smooth client transition
Collaborate with internal teams to provide seamless onboarding experiences

What we offer

Opportunity to work in a fast-paced, goal-driven environment
A supportive team and room for professional growth
Competitive salary and performance-based incentives

Fulltime

Service Design and Transition Specialist

We’re looking for a Service Design & Transition Specialist to ensure that every ...

Location

United Kingdom

Salary:

Not provided

Paymentology

Expiration Date

Until further notice

Requirements

Strong expertise in service design, transition, or production operations within high-velocity tech or fintech environments
Deep understanding of ITIL service transition and operations principles, with ITIL certification preferred
Hands-on experience with service management tooling such as Jira Service Management or ServiceNow, and observability platforms such as Datadog
Proven ability to design and implement alerting and incident detection, with a focus on MTTA reduction and alert quality improvements
Excellent communication skills, with the ability to produce structured documentation, reviews, and stakeholder updates
Familiarity with regulated environments such as fintech or SaaS is advantageous
Bachelor's degree in a related field preferred (e.g., Computer Science, IT, Engineering, Business)
Minimum 5 years of experience in service design, service transition, or production operations
Hands-on experience coordinating cross-functional stakeholders through service readiness and early life support phases

Job Responsibility

Own and evolve the service transition framework, including readiness gates and go-live processes
Define and implement operational acceptance criteria across monitoring, support models, SLAs, and escalation paths
Lead event management design for new services, acting as product owner for alerting and incident detection capabilities
Govern early life support and hypercare phases, tracking service performance metrics post-go-live such as MTTA and alert quality
Maintain service catalogues, support boundaries, and high-quality documentation throughout transitions
Coordinate stakeholder readiness sessions to align responsibilities across Engineering, SRE, Product, Support, and Client Operations
Conduct post-transition reviews and embed lessons learned into continuous improvement of service delivery

Fulltime

Billing lead lob

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice...

Location

India , Hyderabad

Salary:

Not provided

Alter Domus

Expiration Date

Until further notice

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, or related field
MBA preferred
8-12 years finance operations or billing management experience
at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
Strong stakeholder management and client relationship skills
Experience managing operations in multi-currency, multi-jurisdictional environment preferred
SAP4HANA knowledge preferred
Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
Financial services or professional services industry experience strongly preferred

Job Responsibility

Own end-to-end billing operations for a Line of Business (LoB), ensuring invoice accuracy, timeliness, and client satisfaction
Serve as primary operational interface between BMT and LoB Leadership, managing billing execution, escalations, and continuous improvement for central billed invoices
Own end-to-end billing performance for a LoB: SLA compliance, error rate, client satisfaction
Supervise team leads and billing specialists ensuring workload balance, quality standards, and productivity targets
Manage daily/weekly operational planning: workload allocation, quarter-end smoothing, absence coverage
Conduct weekly team meetings and monthly performance reviews
Escalate operational issues if unresolved at team level
Serve as primary operational contact for LoB Leaders on billing matters
Attend monthly LoB leadership meetings to review billing performance, escalations, process improvements
Coordinate with LoB operations teams on data submission quality, timing, and exception handling

What we offer

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location

Client Success Specialist - Cards

Sterling Williams are working alongside a great fintech firm based in the West E...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Proven experience delivering outstanding client or customer support in a fast-paced environment-paced environment
Experience and background in fintech, issuing, card processing, or payments operations
Understanding of the end-to-end-to card transaction lifecycle and operational workflows-end card transaction lifecycle and operational workflows
High attention to detail with strong problem-solving capabilities-solving capabilities
Excellent written and verbal communication skills

Job Responsibility

Act as the first and primary point of contact for all card-related client queries (issuance, usage, limits, declines, disputes, chargebacks, and card lifecycle events)
Provide clear, accurate guidance to clients on card functionality, controls, and usage
Manage day-to-day communications, providing clear updates, explanations, and guidance
Build strong, trusted relationships through consistent, high-quality-quality service.-to-day communications, providing clear updates, explanations, and guidance
Anticipate customer needs and proactively flag potential issues or service improvements
Ensure that all interactions reflect premium service standards
Ensure all client interactions and actions comply with internal policies, card scheme rules, and regulatory expectations
Troubleshoot and Investigate card issues using internal systems and third-party platforms
Triage and escalate complex or high-risk issues to the appropriate internal teams (Cards Operations, Compliance, Fraud, Product) in line with agreed escalation paths
Track incidents and client cases to resolution, ensuring SLAs are met

Fulltime

Campus Director - Men's Campus

The Campus Director at Raleigh Rescue Mission is a newly created position. The s...

Location

United States , Raleigh

Salary:

95000.00 - 105000.00 USD / Year

Christian Career

Expiration Date

Until further notice

Requirements

Process driven with a demonstrated track record of uniting a diverse team around clear goals and defined metrics tracked through shared systems and distinct processes
Entrepreneurial mindset with the ability to think strategically while implementing tactically
Proven ability to lead, coach, inspire, support, and motivate diverse teams, including staff and volunteers, with varied functional responsibilities
Understanding of the rewards and challenges of serving the economically vulnerable
Strong ability to multi-task, prioritize, organize, plan, and manage multiple projects and schedules to meet deadlines and achieve desired outcomes
Strong leadership and management skills that positively influence the Mission’s culture
Excellent communication skills with the ability to express ideas and interpret policies and procedures clearly, calmly and concisely, both verbally and in writing
Strong problem-solving and conflict mitigation and resolution skills
Resourceful and proactive in seeking information and resources to support and navigate complex challenges
Sound decision-making ability aligned with the Mission’s core values and mission

Job Responsibility

Supervise overall team member- Case Manager(Client Success Manager), Peer Support Specialists(Ministry Support Specialists) all other managers & supervisors, ensuring consistent, high-quality services that support the physical, emotional, and spiritual needs of clients
Provide leadership and oversight of the Kitchen Manager and Assistant Kitchen Managers, ensuring efficient daily food service operations
Establish clear expectations and high standards for food quality, safety, and cleanliness, adhering to health and regulatory requirements
Support team member development and foster a culture of accountability and compassion
Monitor key performance indicators related to client engagement & team member engagement
Work to enhance collaboration across departments to ensure that service delivery is coordinated and responsive to individual needs
Develop and oversee individual and team goals, workplans, and performance benchmarks ensuring alignment with organizational goals and providing clear measurable goals
Foster an environment where clients are supported and empowered to achieve transformational goals
Maintain a strong understanding of team members’ day-to-day responsibilities by regularly engaging with staff across all shifts to ensure operational effectiveness. Transform the strategic vision into strategic operation, identifying key metrics to track progress toward goals
Implement systems and processes across the operations to ensure proper data is collected for the defined metrics

What we offer

health benefits
paid time off
paid holidays
401(k)-retirement plan

Fulltime

Controller

The Countsy Controller is responsible for upholding the Company’s commitment to ...

Location

Salary:

100000.00 - 125000.00 USD / Year

Countsy

Expiration Date

Until further notice

Requirements

Solid knowledge of Generally Accepted Accounting Principles in a variety of different industries and circumstances
Proven research and analytical skills showing ability to reach logical conclusion and application to client situations
Demonstrated high degree of proficiency in Microsoft Excel – familiar with higher formulas (i.e. pivot tables, IF statements, VLOOKUP, etc.)
Proficiency with various online business tools, ERP systems, and Microsoft Office
Prior experience with revenue, inventory, currencies and/or intercompany
Prior experience in multi-entity or startup clients (strongly recommended)
Ability to manage client inquiries
Direct complaints or complex queries to relevant team members
Provide technical assistance
Expedite serious issues to management for prompt resolution

Job Responsibility

Ensure staff is following company practices, standards, procedures, tools and methodologies
Lead training for new team members to clients to ensure smooth transition
Take the lead on all quality control reviews and workload reviews
Effectively communicate with Client, and Countsy staff to understand and document priorities and work status
Oversee new process documentation and upgrades
Act as a point of escalation for Client issue resolution
Assist the team’s Implementation Specialist in complex implementation projects if needed
Controller level Client support work
Act as a back-up on all team Clients, supporting staff across all TSC levels
Seek and communicate ways to improve Client satisfaction

What we offer

Medical (including FSA and HSA offerings)
Dental
Vision
Life insurance
Disability insurance
401(k) savings plan
Employee Stock Purchase plan
Paid Time Off: 21 days
Eight Paid Holidays
Paid Sick Time (in geographies where legally required)

Fulltime

Account Specialist

We are looking for a dedicated Account Specialist to join our team in Mason, Ohi...

Location

United States , Mason

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proficiency in Accounts Payable (AP) processes
Experience in Accounts Receivable (AR) management
Strong knowledge of billing functions and procedures
Expertise in account reconciliation and accuracy
Solid understanding of general accounting principles and practices

Job Responsibility

Manage and update customer account information to ensure accuracy and reliability
Generate monthly and customized reports tailored to client needs
Maintain and optimize organizational systems for better efficiency
Lead and actively participate in client training sessions to enhance product understanding
Provide support to sales and account management teams for seamless client interactions
Collaborate with various departments to address and resolve client concerns
Assist in onboarding processes for new clients to ensure smooth transitions
Conduct outbound calls to clients to promote product adoption and engagement

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Client Transitions Specialist

Randstad

Location:
Luxembourg , Luxembourg

Category:
Finance

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 12, 2026

Expiration:
June 21, 2026

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