Client Training and Education - Specialized Product Delivery

• Contributes towards the development of eLearning and onsite training programs for large, strategically important global clients from a central delivery hub
• Obtain information from multiple sources, collate, analyse and triangulate information to develop effective training materials and programs
• Apply a range of eLearning and in-person training techniques to effectively construct lessons and develop training resources
• Structure and prepare training courses and client-facing presentations
• Present draft content to key stakeholders for review and feedback
• Plan, organize and structure own work to manage time and effort effectively within project budget / timeline expectations
• Extract intellectual capital from engagement work and actively develop and share tools, methods and best practices across projects
• Build network of contacts and internal relationships across MasterCard to support information gathering and training development

• Demonstrable consulting and training skills
• Bachelors degree or equivalent qualification
• Professional level English language capability
• Strong presence & communication skills – both interpersonal & written
• Strong analytical, interpretive and problem solving skills
• Excellent project management skills
• collaborates well across multiple communication channels
• Proven team player with proven ability to work with all levels in a highly intellectual, collaborative, and fast paced environment

Advanced degree preferred