Client Ticketing Services Manager Job at Ticketek Entertainment Group (Gold Coast)

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Client Success Manager

D3 is seeking an experienced, full-time client services professional to join our...

Location

United States , Ocean City

Salary:

Not provided

D3

Expiration Date

Until further notice

Requirements

Excellent Written and Oral Communication
Excellent listening skills and an empathetic voice and manner
Strong Organizational Skills
Proven Data Entry Skills
Mastery of Microsoft Office Skills
Basic Reporting Skills
Dedication to customer satisfaction
Ability to multitask while keeping focus on the customer

Job Responsibility

Provides customer service and support to a range of clients
Handle a high volume of client inquiries and requests through a ticket system and calls
Make dynamic site updates and train clients on different website platforms
Assembles reports by compiling, consolidating, formatting and summarizing information
Educate clients on additional services
Escalate issues and concerns and work quickly with a team to find a solution and resolve them quickly

What we offer

Paid time off
Simple IRA
Medical & Dental Programs

Fulltime

Senior Client Success Manager

The Senior Client Success Partner plays a critical role in ensuring a seamless a...

Location

United States , O'ahu, Hawaii

Salary:

70000.00 - 84000.00 USD / Year

MyTennisLessons

Expiration Date

Until further notice

Requirements

Excellent interpersonal and communication skills
Strong proficiency in troubleshooting hardware and software issues
Strong problem-solving skills
Proficiency in training end-users in software applications
Ability to work independently and manage time effectively
Ability to travel and work on-site at various client locations
2+ years of management experience working in the restaurant industry
2+ years experience building and maintaining strong relationships with clients
Familiarity with various hardware and networking devices
Familiarity with low-voltage wiring principles

Job Responsibility

Install and configure SpotOn hardware, peripherals, and networking devices
Conduct on-site surveys to determine optimal hardware placement
Deliver comprehensive, hands-on client training and live support
Perform on-site health check-ins
Conduct on-site hardware demonstrations
Build and maintain strong, trusted client relationships
Respond to and resolve escalated support tickets
Collaborate cross-functionally with internal teams to diagnose and resolve complex client issues
Communicate technical concepts clearly to non-technical users
Identify opportunities to upsell additional products and services

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year

Fulltime

Senior Operations Manager

HPE Operations is our innovative IT services organization. It provides the exper...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Over 12+ years of experience in IT Services with at least 5 - 6 years of experience in leading a delivery organization in IT Infrastructure Managed Services domain, Specially in the Microsoft Domain
Has 8-10 Yrs Experience in Supporting Large Enterprise Managed Services Infra Delivery Accounts
At least 5+ years of experience managing delivery of technical solutions related to Azure Cloud/ AWS or Infrastructure as well as automation
Prior experience with MS Azure Cloud and/or Cloud Infrastructure (AWS, GCP, Terraform, Linux) is mandatory
Must have serviced clients outside India with a solid track record of managing clients globally
A proven talent and team developer
2 - 3 years of rich experience running IT Operations for clients in a managed services model
Proven track record in Innovation that led to modernization, efficiency, and better outcomes
Microsoft Azure Cloud Certified
ITIL 3/4 Certified

Job Responsibility

Engage periodically with Geo / Region (Account Services, BU, Presales) representing GRSB/GMS
Establish and build trust and relation
Lead / Drive GMS related escalations in region, demonstrating ownership, accountability, and sustainable outcomes
Lead and Support Large Enterprise Managed Services Infra Delivery Accounts
Excellence in TCE and aaS metric
Operationalize aaS metric (POR Item)
Flawless audits on accounts from the region during renewal of ISO, CMMI, Soc1/Soc2, SAP
Meet the compliance (Secure Access, Patching, Vulnerability etc..) standards for GMS customers in the region
Engage with engineering teams to deploy platforms in Customer environments before transition
Planning and execution of seamless transition and onboarding of clients

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Aftercare Manager - High-End Residential AV Sector

An exceptional opportunity has arisen for an experienced Aftercare Manager to jo...

Location

United Kingdom , London

Salary:

45000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

Proven background in client relations, account management, or customer service within a premium or technical environment
Exceptional communication, interpersonal, and conflict resolution skills
Strong leadership and team management abilities
Proficient in ticketing or contract management systems with excellent attention to detail
Commercially aware, with the ability to balance client expectations and company objectives
Calm, confident, and composed when dealing with high-profile clients

Job Responsibility

Oversee customer satisfaction and nurture long-term client relationships
Act as the primary point of escalation between clients and the Aftercare team
Lead, develop, and motivate team members to achieve key performance objectives
Drive continuous improvement across service delivery and operational processes
Identify and implement opportunities to enhance service revenue
Collaborate effectively with senior management to resolve complex issues
Maintain a professional approach when dealing with Prime and Super Prime clients

What we offer

£45,000 basic + up to £10,000 commission potential through upselling services
Monday–Friday, 8:00 AM–5:00 PM
20 days + bank holidays, increasing by 3 days after 2 years’ service
Health Scheme enrolment after 3 years’ service
Pension scheme
Company phone and cycle-to-work scheme

Fulltime

Service Desk Engineer

To provide a single point of contact for all clients in relation to IT issues an...

Location

United Kingdom , Hebburn

Salary:

Not provided

ITC Service Ltd

Expiration Date

Until further notice

Requirements

A love of (and ability to) solve problems & challenges
Great communications skills, founded in being a good listener
Good understanding of support tools, techniques and how technology is used to provide services
Good understanding of operating systems, business applications, printing systems and network systems
Good diagnosis skills of technical issues related of end-user hardware & software and network devices
Experience and knowledge of working with the Microsoft 365 Platform
Must be able to type quickly and accurately while talking on the phone
A deep desire to deliver an amazing client experience
Knowledge of IT applications, software & hardware
The ability to speak both geek and human

Job Responsibility

Provide a single point of contact for all clients in relation to IT issues and incidents
Provide exceptional standards of support to all clients and support a variety of products, services, and platforms
Act in both a proactive and reactive manner and ensure that all performance targets are adhered to
Provide resolutions in an effective and timely manner
Provide an exceptional client experience
Fix 70% of incidents at first contact (where possible)
Ensure adherence to performance targets
Ensure that incidents are dealt with according to client and priority needs
Ensure all incidents are accurately logged
Take ownership of logged incidents, tracking the progress of all calls and follow-up with the client to ensure that they are satisfied with the resolution

Fulltime

New

Senior Service Delivery Manager

Robert Half is currently seeking an experienced IT Service Delivery Manager for ...

Location

United States , Appleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Multiple years of experience in IT managed services and/or IT operations
Must have previous experience in a service delivery, service management, or client-facing operational role
Experience supporting complex, multi-site, or regulated customer environments
Strong understanding of MSP operations, including: Ticketing systems and service workflows, SLA and contract-driven service delivery, Escalation management models, and Core IT infrastructure concepts (networks, servers, cloud platforms, security)
Proven ability to manage multiple clients, priorities, and competing deadlines
Strong written and verbal communication skills with executive-level clients
Hands-on experience with MSP service management tools (e.g., ConnectWise or similar)
ITIL certifications are strongly preferred
Previous experience supporting healthcare clients and environments is strongly preferred

Job Responsibility

Own day-to-day and long-term service delivery outcomes for multiple managed services clients
Ensure services are delivered in alignment with contractual obligations, SLAs, and defined KPIs
Track and analyze operational performance, including: Ticket volume, backlog, and resolution times, SLA compliance and trend analysis, Incident frequency, severity, and root causes
Coordinate cross-functional teams (service desk, NOC, SOC, engineering, and project teams) to meet service commitments
Identify service delivery risks early and drive mitigation plans before customer impact
Serve as the primary operational contact for clients on service-related matters
Lead regular service review meetings (QBRs/EBRs), covering: Performance metrics and trends, Escalations and incident summaries, Risk posture, including security where applicable, Recommendations for service optimization and roadmap alignment
Manage client expectations through clear, timely, and professional communication
Act as escalation owner for high-impact incidents and chronic service issues
Lead major incident response, ensuring ownership, communication cadence, and resolution timelines

What we offer

Access to top jobs, competitive compensation and benefits, and free online training
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Fulltime

Client Ticketing Services Manager

Ticketek Entertainment Group

Location:
Australia , Gold Coast

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 14, 2026

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