Client Technical Integration Manager, Citi

Citi

Location:
Malaysia, Kuala Lumpur

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Assistant Vice President, Client Technical Integration role is responsible for delivering client solutions on time and providing an exceptional client experience. The role involves project management, building client relationships, and managing internal resources to ensure quality and efficiency in project implementation.

Job Responsibility:

Day to day management of a portfolio of electronic banking projects
Ensuring that all projects are governed to meet our ISO Quality Standards and Audit criteria
Build great external client relationships, and internal partnerships with supporting parts of the organization
Contribute and participate in process re-engineering activities to ensure we continue to strive forwards in terms of quality and efficiency in everything we do
Help run a formal kick off meeting or workshop with the client to formally review and document the requirements and solutions to be implemented as part of the project scope including connectivity, security options, file formats, and testing process
Manage the internal setup process and teams responsible for connectivity & security
Provide guidance to the external client as required during their development efforts, liaising in both business and technical language
Manage and track against a formal testing program that will cover scope of work efficiently
Manage the formal change processes to promote the solution to production
Manage initial production support for production testing and hyper care period
Help manage a formal project closure process, feeding back on lessons learned, and handing on-going production support to the Citi Service team

Requirements:

Bachelor’s/University degree
5-10 years’ experience working in a bank/financial institution or a corporate position working in the financial area (e.g., Accounts Payable, Accounts Receivable, Treasury)
Proficiency in spoken Mandarin (support Taiwan & China) and/or Korean (support Korea)
Cash Management knowledge (Payments & Receivables)
Host to Host Banking technical knowledge (preferable): Connectivity (SWIFT, SFTP, etc), Encryption Tools (PGP, Symantec, etc), Electronic File Formats (ISO20022 XML, MT101, etc)
Corporate financial ERP/TMS knowledge (preferable): SAP, Oracle, SaaS Platforms (Kyriba, GTreasury, Revel, etc)
Communication – ability to select the appropriate communication method for different scenarios, and be comfortable communicating to various levels of seniority internally and externally
Time management – ability to effectively prioritize a varied workload in a dynamic environment
Self-starter – ability to take on things with little to no background, acting as an owner, and still being able to deliver strong results
Common sense – ability to step back and analyze a situation with a pragmatic, methodical approach
Risk management – ability to foresee risks and issues so they can be raised and managed effectively
Fast learner – ability to pick up things quickly and be confident to run with them. Must have a technical aptitude, even if not fully versed in some of the specific Electronic Banking technicalities

Nice to have:

Cash Management knowledge (Payments & Receivables)
Host to Host Banking technical knowledge (preferable): Connectivity (SWIFT, SFTP, etc), Encryption Tools (PGP, Symantec, etc), Electronic File Formats (ISO20022 XML, MT101, etc)
Corporate financial ERP/TMS knowledge (preferable): SAP, Oracle, SaaS Platforms (Kyriba, GTreasury, Revel, etc)

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Client Technical Integration Manager