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IT: ADP, Inc. seeks Client Tech Support Consultant III at our Roseland, NJ loc. to anlyze cmplx spprt issues loggd in accrdnce w/ client SLAs, idntfyng root causes, & proposng strtegic soltns that align w/ bus objctvs.
Job Responsibility:
Analyze complex support issues logged in accordance with client SLAs, identifying root causes, and proposing strategic solutions that align with business objectives
Requirements:
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field + 5 years of related experience required
ADP will also accept a master's degree + 2 years of related experience
2 years of experience must include: SAP Payroll configuration-rules & schemas, wage types, overpayment function
Postings to finance
U.S. Payroll Processing Methodology
SAP HCM integration with other products & Interfaces
Preparing functional specifications & change control requests, including design & configuration details
UAT
Executing SAP regression testing
Delivering client communications & ticket management/resolution via CRM
Cloning of employee data using DSM
Troubleshooting payroll errors using SAP payroll engine