Client Systems Support Expert Job at Delta Solutions & Strategies (Vandenberg SFB)

Job Description

Delta Solutions & Strategies is seeking a Client Systems Support Expert to support our team at Vandenberg SFB. The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities. Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission. This position integrates front-line Help Desk functions, technical endpoint support, and executive IT services within a single service delivery framework. The Client Systems Support staff troubleshoot, configure, and maintain end-user systems, provide account and access assistance, coordinate escalations with enterprise providers, and ensure compliance with DoD cybersecurity and configuration management standards.

Job Responsibility

Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up support
Log, categorize, and prioritize incidents and service requests in accordance with established service-level objectives
Perform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipment
Diagnose and resolve software, operating system, and user application issues within established baselines and STIG requirements
Join systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration tools
Deploy and maintain system images, patches, and baseline configurations to ensure standardization and compliance
Install, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networks
Assist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management team
Perform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirements
Provide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environments
Deliver white-glove support to senior leaders and executive staff, including system setup, data migration, secure mobile device configuration, and event support
Coordinate VIP event or conference support, ensuring seamless connectivity, display configuration, and real-time troubleshooting
Develop, update, and maintain user support documentation, standard operating procedures, and quick-reference guides
Monitor ticket queues to ensure timely response, escalation, and closure in alignment with performance metrics
Track and report recurring issues to identify systemic problems and recommend corrective actions
Maintain asset accountability, tagging, and inventory accuracy for assigned devices and peripherals
Support after-hours operations, contingency activities, and mission exercises as required
Participate in configuration reviews, patch cycles, and readiness inspections to maintain compliance with DoD and organizational policies
Provide feedback to engineering and cybersecurity teams on observed issues, performance impacts, and improvement opportunities
Support users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events
Train and mentor junior technicians in troubleshooting techniques, customer service standards, and documentation practices
Serve as a property custodian as required by DoDI 5000.64, DAFI 23-111, and AFMAN 17-1203, maintaining accountability of assigned A/V assets
Support exercises, operational events, and contingency scenarios by ensuring the rapid setup, testing, and operation of client systems

Requirements

TS/SCI Security Clearance
7+ years of experience leading client system support operations or serving as Tier III/Executive Support
Demonstrated expertise in complex troubleshooting, endpoint management solutions (e.g., SCCM, Intune), and technical oversight of IT service delivery
Bachelor’s degree in a related field
Master’s degree or additional leadership experience preferred
Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire
Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders
Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards
Familiarity with endpoint hardening, patching, and vulnerability management practices
Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments
Provide after-hours and contingency support as required

What we offer

medical
dental
vision
life insurance
401(k)
PTO
paid holidays
parental
military and jury duty paid leaves

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