Client Support Technical Specialist, Fever

Fever

Location:
Spain, Barcelona

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Client Support Technical Specialist role at Onebox (Fever Group) providing technical support for end-to-end ticketing solutions. The role involves being the first point of contact for client technical requests, troubleshooting issues, guiding clients through platform functionalities, and ensuring clients get the most out of our solutions in the entertainment and sports industries.

Job Responsibility:

Be the go-to person for our clients — providing fast, friendly, and effective technical support
Deliver training sessions to help clients make the most of our platform
Manage helpdesk-style support, responding to incidents with speed, clarity, and professionalism
Work cross-functionally with internal teams to improve processes and enhance the overall client experience
Participate in on-site event support when needed, ensuring smooth operations and exceptional service
Activating/deactivating promotions and templates
Ticketing setup and configuration
Exporting data, generating reports, and monitoring access activity

Requirements:

Experience in technical support, helpdesk, or client-facing troubleshooting roles
Work proficiency in English
Excellent communication skills, building trust and strong relationships with clients
Proactive mindset, anticipating client needs and providing solutions
Strong teamwork abilities, collaborating with different teams to deliver the best experience
Empathy and customer focus, understanding their needs and delivering outstanding service
Problem-solving skills, efficiently managing and resolving issues

Nice to have:

Knowledge of ticketing, events, or platform-based products
Education or training in networks, computer science, or similar

What we offer:

Temporary contract 6 months + Permanent contract
Hybrid work model – Possibility to work 3 days from home
23 vacation days + your birthday off
Training budget to fuel your growth
Private health insurance with a special employee discount for you and your family
Wellhub access – Stay active and healthy
Flexible remuneration with Endenred
Team events, after-work activities & two annual parties
Additional pay for on-call and event travel shifts

Additional Information:

Job Posted:
November 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Support Technical Specialist