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Client Support Technical Specialist

https://feverup.com/fe Logo

Fever

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Location:
Spain , Barcelona

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Client Support Technical Specialist role at Onebox (Fever Group) providing technical support for end-to-end ticketing solutions. The role involves being the first point of contact for client technical requests, troubleshooting issues, guiding clients through platform functionalities, and ensuring clients get the most out of our solutions in the entertainment and sports industries.

Job Responsibility:

  • Be the go-to person for our clients — providing fast, friendly, and effective technical support
  • Deliver training sessions to help clients make the most of our platform
  • Manage helpdesk-style support, responding to incidents with speed, clarity, and professionalism
  • Work cross-functionally with internal teams to improve processes and enhance the overall client experience
  • Participate in on-site event support when needed, ensuring smooth operations and exceptional service
  • Activating/deactivating promotions and templates
  • Ticketing setup and configuration
  • Exporting data, generating reports, and monitoring access activity

Requirements:

  • Experience in technical support, helpdesk, or client-facing troubleshooting roles
  • Work proficiency in English
  • Excellent communication skills, building trust and strong relationships with clients
  • Proactive mindset, anticipating client needs and providing solutions
  • Strong teamwork abilities, collaborating with different teams to deliver the best experience
  • Empathy and customer focus, understanding their needs and delivering outstanding service
  • Problem-solving skills, efficiently managing and resolving issues

Nice to have:

  • Knowledge of ticketing, events, or platform-based products
  • Education or training in networks, computer science, or similar
What we offer:
  • Temporary contract 6 months + Permanent contract
  • Hybrid work model – Possibility to work 3 days from home
  • 23 vacation days + your birthday off
  • Training budget to fuel your growth
  • Private health insurance with a special employee discount for you and your family
  • Wellhub access – Stay active and healthy
  • Flexible remuneration with Endenred
  • Team events, after-work activities & two annual parties
  • Additional pay for on-call and event travel shifts

Additional Information:

Job Posted:
November 13, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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