Client Support Specialist Job at Fidelity Investments (Indianapolis)

Client Support & Engagement Specialist

Are you passionate about helping clients thrive? Love working in a fast-paced, p...

Location

United Kingdom , London

Salary:

18.00 - 20.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

3-5 years' experience in Client Success, Support, or Relationship Management
Strong communication skills - written, verbal, and interpersonal
Proactive mindset with great problem-solving skills
Confidence using PowerPoint and Excel
Ability to juggle multiple clients and priorities with ease
A love for learning new tools and working in a fast-paced environment

Job Responsibility

Manage a portfolio of clients, driving employee engagement across programmes
Own and resolve client queries, working closely with frontline customer service
Understand client goals and tailor support to meet their needs
Create and edit content for campaigns and engagement initiatives
Host calls and webinars to educate clients on programme usage
Troubleshoot issues and identify opportunities to boost engagement
Collaborate with the London-based Account Director to deliver outstanding results

What we offer

Be part of a vibrant, supportive team
Make a real impact and grow your career
Enjoy flexible remote working
Potential to go permanent

Fulltime

Client Support Technical Specialist

Client Support Technical Specialist role at Onebox (Fever Group) providing techn...

Location

Spain , Barcelona

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Experience in technical support, helpdesk, or client-facing troubleshooting roles
Work proficiency in English
Excellent communication skills, building trust and strong relationships with clients
Proactive mindset, anticipating client needs and providing solutions
Strong teamwork abilities, collaborating with different teams to deliver the best experience
Empathy and customer focus, understanding their needs and delivering outstanding service
Problem-solving skills, efficiently managing and resolving issues

Job Responsibility

Be the go-to person for our clients — providing fast, friendly, and effective technical support
Deliver training sessions to help clients make the most of our platform
Manage helpdesk-style support, responding to incidents with speed, clarity, and professionalism
Work cross-functionally with internal teams to improve processes and enhance the overall client experience
Participate in on-site event support when needed, ensuring smooth operations and exceptional service
Activating/deactivating promotions and templates
Ticketing setup and configuration
Exporting data, generating reports, and monitoring access activity

What we offer

Temporary contract 6 months + Permanent contract
Hybrid work model – Possibility to work 3 days from home
23 vacation days + your birthday off
Training budget to fuel your growth
Private health insurance with a special employee discount for you and your family
Wellhub access – Stay active and healthy
Flexible remuneration with Endenred
Team events, after-work activities & two annual parties
Additional pay for on-call and event travel shifts

Fulltime

Customer Support Specialist

Temporary Customer Support Specialist role assisting diverse range of users incl...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Minimum of 2 years in customer support, client service, or helpdesk roles
At least 1 year in a tech specialist capacity
Preferably within education or training environments
Strong background in client communication
Excellent written communication skills
Fluent in Plain English
Strong interest in technology-enabled products
Strong reading comprehension
Ability to navigate complex requests
Experience managing high ticket volumes

Job Responsibility

Respond to support tickets via Intercom
Handle inquiries for apprentices, employers, and internal teams
Investigate user-reported issues
Replicate scenarios and follow troubleshooting guides
Accurately document findings and next steps
Maintain strong communication with customers
Address sensitive or escalated issues
Efficiently prioritise and manage high volume of tickets
Set standard for tone of voice and responsiveness
Deepen understanding of all product features

What we offer

Dynamic environment in rapidly growing organisation
Team collaboration
Professional growth opportunities
Potential temp to perm position

Fulltime

Peer Support Specialist

Are you passionate about using your own recovery journey to help support others?...

Location

United States , Wasilla

Salary:

22.44 USD / Hour

Alaska Addiction Rehabilitation Services

Expiration Date

Until further notice

Requirements

High school diploma or GED certificate
Peer Support Specialist certification with the State of Alaska Commissioner’s office
Ability to mentor individuals effectively while fostering a supportive environment
Knowledge of behavioral health systems and resources that are available for clients
Excellent communication skills, both verbal and written, with the ability to build rapport with diverse populations
A compassionate approach towards helping others navigate their challenges

Job Responsibility

Provide one-on-one support to clients recovering from substance use disorder
Promote self-advocacy by assisting recovering persons to have their voices fully heard
Assist in the creation and implementation of social activities and help create a positive environment
Mentor individuals by offering guidance and support in their personal development
Maintain accurate documentation of client interactions and progress
Participate in team meetings to discuss client needs, progress, and strategies

What we offer

401(k)
Dental insurance
Life insurance
Paid time off
Retirement plan

Fulltime

Associate Product Support Specialist

Bloomreach is building the world’s premier agentic platform for personalization....

Location

Czechia

Salary:

Not provided

Bloomreach

Expiration Date

Until further notice

Requirements

Basic understanding of HTML, CSS, JS
Problem solving skills (from identification to resolution)
Analytical thinking and ability to learn quickly
English language (advanced or native level)
Interest in data analytics and online marketing
Know how to communicate and build relationships over time with clients
Previous work experience in a client facing role, support or in marketing

Job Responsibility

Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
Cover product and technical questions about the Bloomreach Engagement platform and related technologies
Answer questions about different marketing related topics
Help clients understand how to create reports, segmentations, campaigns or analyses
Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
As an expert, provide help to other consultants with advanced use-cases
Work on rotations day/night for US hours (Day shift: 9AM-5PM, Night shift: 5PM-1AM)
Work day shift for EMEA hours (9AM-5PM)

What we offer

A great deal of freedom and trust
Flexible working hours
Virtual-first work with Hubs across three continents
Company events
5 paid days off to volunteer
People Development Program
Communication coach available
Leader Development Program
$1,500 professional education budget annually
Employee Assistance Program with counselors

Fulltime

Application Support Specialist

Application Support Specialist (Tier 2) role at Referral Rock, a B2B SaaS compan...

Location

Salary:

Not provided

Referral Rock

Expiration Date

Until further notice

Requirements

Advanced HTML (DOM, Forms)
Client-side browser JavaScript
Use of browser console to analyze pages and debug
Use of APIs and webhooks with tools like Postman and Request Bin
3+ years experience

Job Responsibility

Triage tech support requests
Debug and find solutions for customer technical issues
Directly assist customers with technical solutions on Zoom calls
Contributing to other areas: help product team, level up documentation, create internal documentation, assist with quality assurance, ensure external integration docs remain accurate, record tutorial videos

What we offer

Benefits available for US-based Employees

Fulltime

Client Service Specialist - IT Networking

Atris Technology seeks a cheerful client and network support specialist for full...

Location

United States , Gainesville

Salary:

Not provided

Atris Technology

Expiration Date

Until further notice

Requirements

High School Diploma or Equivalent
Valid Florida Drivers License
2 Years IT support Experience
CompTIA A+ and Net+ Certifications a plus
Professional appearance and telephone presence
Excellent oral and written communication skills
Customer first attitude
At least 2 years experience in an IT environment
Drive to learn new technologies
Ability to perform under pressure

Job Responsibility

Telephone support
Email support
On-site support
Remote implementation of custom software, hardware and networks at local and remote customer sites
On-site implementation of custom software, hardware, and infrastructure equipment at local and remote customer sites
User training
Documentation as necessary
Business related travel
Software testing
Implementation and support of custom software, hardware and networks

What we offer

Strong compensation package
Career growth position

Fulltime

Technical Support Specialist

6sense is on a mission to revolutionize how B2B organizations create revenue by ...

Location

India , Pune

Salary:

Not provided

6sense

Expiration Date

Until further notice

Requirements

3-8 years customer support experience for software applications
3+ Years Knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Strong (verbal and written) communication skills with an ability to build relationships
Experience describing technical concepts to a non-technical audience
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Ability to work independently
Effective prioritizations and multitasking
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus

Job Responsibility

Analyse, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyse data using SQL / spreadsheets, and ad hoc analysis
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Assist in creating training materials pertaining to product troubleshooting and usage
Set up and document troubleshooting procedures for new product features
Communicate clearly and effectively with customers, fellow support team members and the other internal teams

What we offer

Health coverage
Paid parental leave
Generous paid time-off and holidays
Quarterly self-care days off
Stock options
Equipment and support to work at home or in office
Access to LinkedIn Learning platform
Quarterly wellness education sessions
ERG-hosted events

Fulltime

Client Support Specialist

Fidelity Investments

Location:
United States , Indianapolis ▼
Carmel

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
April 21, 2026

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Client Support Specialist

Fidelity Investments

Location:United States , Indianapolis ▼Carmel

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:April 21, 2026

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Contract Type:
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Job Posted:
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