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Client Support Specialist

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Clipboard Health

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Location:

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

30000.00 - 45000.00 USD / Year
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Job Description:

This is not a traditional call center role—you will be the frontline specialist for our most valuable business clients, our workplace customers. Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

Job Responsibility:

  • Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
  • Navigate tools like Zendesk and the Clipboard Health portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
  • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
  • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations
  • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
  • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Requirements:

  • Customer-Centric Mindset
  • Strong Communication Skills – Clear, professional English (both spoken and written)
  • Proactive Problem-Solving
  • High Accountability
What we offer:
  • 100% Remote – Always. Work from anywhere in the world
  • Fast-Paced Startup Environment
  • A Hiring Process That Rewards Skills, Not Just Experience
  • Opportunity to make a significant impact with our workplace customers

Additional Information:

Job Posted:
February 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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