Client Support Specialist Job at Arrive (Atlanta)

Job Description

As a Client Support Specialist, you will be responsible for providing professional support services to our external and internal clients and ensure a high level of customer satisfaction. It will be your job to determine client requirements and ensure they are delivered in a timely fashion using a combination of technical tools and resources. You will be an integral member of our account management team working with others in the department and you will be expected to quickly develop proficiency with all ParkMobile products and tools which will allow you to deliver effective client service for all clients as well as be able to communicate seamlessly with team members within the client services department.

Job Responsibility

Provide excellent operative support to new and existing clients
Proven experience in maintaining and updating parking rates, zone updates, and user account updates
Merchant of Record changes
Payment Processing changes and troubleshooting
Transaction Fee changes and troubleshooting
Supplier Setup
Integrations setup and troubleshooting
Reservation events creation and setup
Maintaining engagement with clients post setup
Investigate any potential issues by analysing client transactions and feedback
Identify when escalation is needed, and obtain necessary information from the client
Write and update how to articles for the knowledge base in conjunction with the Client Support trainer
Support other ParkMobile teams by completing requests in a timely manner
Other duties as assigned

Requirements

3-5 years of client service experience
Proactive, detail-oriented, problem-solver who is committed to accuracy and meeting deadlines
Ability to provide courteous, professional and empathetic support while following company guidelines and best in class standards
Possess sense of urgency and the ability to ask appropriate probing questions to ensure the complete nature of a request is well defined
Ability to adapt quickly and handle stress in difficult situations
Experience implementing new clients
Experience troubleshooting with smart phone/mobile apps and other general technical issues
Experience troubleshooting payment errors and working with payment processors and internal teams effectively
Exceptional computer skills and the aptitude for learning new systems.
Experience using Google Drive, Microsoft Office and Zendesk
Excellent written and verbal communication skills
Strong interpersonal skills.
Strong work ethic.
Solution oriented and result driven.
Excellent verbal and written communication skills
Self motivated
Curious mindset
Ability to manage a variety of projects with differing due dates

Nice to have

Project management experience is welcomed, but not required
Parking industry experience is welcomed, but not required

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Client Support Specialist

Job Description

Job Responsibility

Requirements

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