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Client Support Specialist

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Arrive

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Location:
United States , Atlanta

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Client Support Specialist, you will be responsible for providing professional support services to our external and internal clients and ensure a high level of customer satisfaction. It will be your job to determine client requirements and ensure they are delivered in a timely fashion using a combination of technical tools and resources. You will be an integral member of our account management team working with others in the department and you will be expected to quickly develop proficiency with all ParkMobile products and tools which will allow you to deliver effective client service for all clients as well as be able to communicate seamlessly with team members within the client services department.

Job Responsibility:

  • Provide excellent operative support to new and existing clients
  • Proven experience in maintaining and updating parking rates, zone updates, and user account updates
  • Merchant of Record changes
  • Payment Processing changes and troubleshooting
  • Transaction Fee changes and troubleshooting
  • Supplier Setup
  • Integrations setup and troubleshooting
  • Reservation events creation and setup
  • Maintaining engagement with clients post setup
  • Investigate any potential issues by analysing client transactions and feedback
  • Identify when escalation is needed, and obtain necessary information from the client
  • Write and update how to articles for the knowledge base in conjunction with the Client Support trainer
  • Support other ParkMobile teams by completing requests in a timely manner
  • Other duties as assigned

Requirements:

  • 3-5 years of client service experience
  • Proactive, detail-oriented, problem-solver who is committed to accuracy and meeting deadlines
  • Ability to provide courteous, professional and empathetic support while following company guidelines and best in class standards
  • Possess sense of urgency and the ability to ask appropriate probing questions to ensure the complete nature of a request is well defined
  • Ability to adapt quickly and handle stress in difficult situations
  • Experience implementing new clients
  • Experience troubleshooting with smart phone/mobile apps and other general technical issues
  • Experience troubleshooting payment errors and working with payment processors and internal teams effectively
  • Exceptional computer skills and the aptitude for learning new systems.
  • Experience using Google Drive, Microsoft Office and Zendesk
  • Excellent written and verbal communication skills
  • Strong interpersonal skills.
  • Strong work ethic.
  • Solution oriented and result driven.
  • Excellent verbal and written communication skills
  • Self motivated
  • Curious mindset
  • Ability to manage a variety of projects with differing due dates

Nice to have:

  • Project management experience is welcomed, but not required
  • Parking industry experience is welcomed, but not required

Additional Information:

Job Posted:
February 05, 2026

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