Client Support Specialist

• Handle comprehensive client transactions while adhering to company policies and standards
• Deliver prompt, accurate, and friendly customer service to ensure client satisfaction
• Manage daily cash-handling tasks and other financial transaction processes
• Resolve complex customer inquiries through detailed research and effective communication
• Collaborate with clients and internal teams to address their needs and build strong relationships
• Utilize advanced Microsoft Office tools to organize data and streamline workflows
• Navigate multiple systems and applications effectively to access necessary information
• Identify and solve customer concerns with professionalism and integrity

• Minimum of 2 years of experience in customer service or client support roles
• Proficiency in cloud technologies, CRM systems, and database management
• Advanced skills in Microsoft Excel and other Microsoft Office applications
• Strong verbal, written, and interpersonal communication abilities
• Proven ability to handle complex transactions and resolve inquiries efficiently
• Excellent problem-solving skills with a customer-focused approach
• Familiarity with export and import customer service processes is preferred
• Ability to work collaboratively in a fast-paced and dynamic environment

Familiarity with export and import customer service processes is preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan