Client Support Specialist Job at Robert Half (Saint Paul)

Job Description

We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience.

Job Responsibility

Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.
Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.
Guide new customers through the onboarding process and provide clear updates as they move through service setup.
Review and respond to password reset requests and other support tickets within established response expectations.
Track recurring issues and analyze call or ticket patterns to help strengthen support processes and service quality.
Enter, update, and maintain customer information and service records in Excel and other tracking tools with careful attention to detail.
Work closely with colleagues across the team to share information, coordinate solutions, and ensure customer needs are fully addressed.
Uphold confidentiality standards while maintaining a detail-oriented and customer-focused approach in every interaction

Requirements

At least 2 years of experience in customer service, client support, or a comparable service-focused position.
Demonstrated success handling a high volume of inbound calls while maintaining professionalism and strong service standards.
Background in a call center or similar fast-paced support setting.
Strong data entry skills with a consistent record of accuracy and organization.
Ability to work effectively in deadline-driven environments where priorities may shift quickly.
Proficiency with Microsoft Excel, including updating and managing spreadsheets for tracking purposes.
Experience resolving support tickets and troubleshooting routine user issues with sound judgment and problem-solving ability.

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Robert Half - All Job Offers

Select Country

Client Support Specialist

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?