Client Support Specialist Job at Vodafone (Farnborough, London or Newbury)

Job Description

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Job Responsibility

Acting as the operational backbone of the function, the role provides governance, planning and reporting
Attending client and internal meetings alongside the Head of Client Services to ensure we are tracking and managing customer excellence and delivery oversight across client programmes, ensuring work is prioritised, risks are managed and outcomes are delivered to a high standard
Prepare the Head of Client Services for internal, external, and executive forums by working with the Client Services team and Defence & Secure Office
Provide day-to-day operational and support to the Client Services Leadership team, enabling them to focus on client engagement and service delivery
Support planning and coordination of client initiatives, service improvements and change activity
Act as a central point of contact for governance, reporting and process alignment across client accounts
Proactively collaborate across functions to coordinate and support delivery of the Defence Action Plan, ensuring alignment from planning through execution

Requirements

Able to obtain and maintain Developed Vetting clearance (DV)
Experienced in a Business Management, PMO or operational role within a client facing or service based environment
Highly organised, comfortable working in a fast-paced environment, with excellent attention to detail and the ability to manage multiple priorities
Confident communicator, able to engage credibly with senior stakeholders and client facing teams
Data driven, with experience producing reports, dashboards and insights to support decision making
Expert proficiency in Microsoft PowerPoint, Word, and Excel

What we offer

Excellent basic salary plus bonus and Vodafone benefits
great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
discounts, vouchers, a pension plan
amazing learning tools and top-notch parental leave policies

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Client Support Specialist

Job Description

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