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We are seeking a Client Support Specialist to assist individuals and families with planning, organizing, and coordinating travel experiences. In this role, you will support clients as they explore vacation options, organize trip details, and prepare for upcoming travel. This position focuses on delivering a high level of service while guiding clients through the planning process, including researching destinations, reviewing options, and assisting with reservations for hotels, cruises, and vacation packages. As a Client Support Specialist, you will act as a key point of contact throughout the experience, helping ensure that travel plans are accurate, organized, and aligned with client preferences. This is a remote opportunity offering flexible scheduling, access to training, and ongoing mentorship. Prior travel industry experience is not required.
Job Responsibility:
Respond to client inquiries related to planning, destinations, and travel options
Assist with coordinating reservations including accommodations, cruises, and vacation packages
Research and present travel options based on client preferences, budget, and goals
Provide clear communication regarding booking details, confirmations, and updates
Maintain accurate client records and itinerary information
Support clients before and after travel with questions or adjustments
Stay informed on destinations, travel trends, and supplier offerings
Requirements:
Strong communication and customer service skills
Comfortable using online systems and digital communication tools
Highly organized with strong attention to detail
Ability to work independently in a remote environment
Interest in hospitality, planning, or client-focused service
Reliable internet connection and remote workspace
What we offer:
Remote work with flexible scheduling
Access to training, systems, and professional development resources
Supportive team environment with mentorship and guidance
Opportunity to build skills in planning, coordination, and client service
Ability to grow within a service-based role focused on client experiences