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Robert Half Logo Robert Half · Customer Service

Client Support Specialist

United States, Kent · Job Posted June 29, 2026
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Job Description

A growing organization in Kent is seeking a Client Support Specialist to serve as a key point of contact for customers and internal teams. This role focuses on delivering responsive service, managing client requests, and ensuring smooth day-to-day operations across departments.

Job Responsibility

  • Act as the first point of contact for customer inquiries via phone, email, and online channels
  • Address and resolve service issues, discrepancies, and order concerns in a timely manner
  • Enter and update customer information, transactions, and service requests within internal systems
  • Partner with operations, logistics, and billing teams to coordinate timely resolutions
  • Monitor account activity and proactively follow up on open items or outstanding requests
  • Assist with order tracking, status updates, and delivery coordination
  • Maintain organized records of customer interactions and case details
  • Support general administrative and operational tasks as needed

Requirements

  • 2+ years of experience in customer support, client services, or administrative coordination
  • Strong verbal and written communication skills
  • Ability to prioritize tasks and manage multiple requests simultaneously
  • High level of accuracy and attention to detail
  • Comfortable working in a fast-paced, team-oriented environment
  • Proficiency with Microsoft Office and data entry systems

What we offer

  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
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