Client Support Specialist Job at Alter Domus (Cork)

Job Description

As a Client Support Specialist for IT Portal Applications, you will be a key member of our International IT Team.

Offer essential support to users via the Service Now platform
Provide expert advice and daily assistance to our business partners
Work closely with business units to collect and analyse requirements for enhancements
Engage in system upgrades and support tasks, troubleshooting and resolving technical issues in collaboration with our L2 and L3 support teams
Assess and improve existing processes for greater efficiency and effectiveness across our applications, following ITIL recommendation
Keep up-to-date with best practices, industry developments, and new technologies
Mentor and guide both internal and external users in resolving issues and implementing minor enhancements
Demonstrate leadership capabilities to effectively manage a team

At least three years of experience in a similar position
Proficient in using help desk software and remote support tools
Strong skills in Microsoft Office applications
Fluent in English
Exceptional problem-solving and analytical abilities
Excellent communication and interpersonal skills for effective collaboration with cross-functional teams and stakeholders
Capable of managing multiple tasks and prioritizing effectively
Self-motivated and a proactive team player
A true team player who can also work independently
Strong multi-tasking capabilities
Able to work well both independently and as part of a team
Willingness to work in a 24/5 rotation

Support for professional accreditations such as ACCA and study leave
Flexible arrangements, generous holidays, plus an additional day off for your birthday
Continuous mentoring along your career progression
Active sports, events and social committees across our offices
24/7 support available from our Employee Assistance Program
The opportunity to invest in our growth and success through our Employee Share Plan
Plus additional local benefits depending on your location