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Barclays Logo Barclays · Banking

Client Support Specialist

United Kingdom, Birmingham · Job Posted May 29, 2026
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Job Description

Join us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone. It is a Monday – Friday position, working shifts ranging between 8am – 7pm.

Job Responsibility

  • Delivering exceptional customer service whilst resolving complex customer needs or request
  • Provision of customer service through various communication channels including chat, email and phone
  • Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case
  • Collaboration with teams across the bank to align and integrate customer care processes
  • Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations
  • Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness

Requirements

  • Excellent Customer Service skills
  • Good communication skills
  • Problem Solving

Nice to have

  • Previous knowledge/experience within telephony background
  • Ability to adapt to change
  • Ability to manage multiple customer inquiries, tasks, and priorities

What we offer

  • Wellness rooms
  • Gyms
  • Mental health support
  • On-site cafeterias
  • Fitness centers
  • Tech-equipped workstations
  • Collaborative areas
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