Client Support, Return Mail Processor (Tier II)

• Process returned mail daily by logging it into the system and preparing new packages for mailing
• Contact clients to verify and update business addresses as needed
• Maintain accurate records and ensure all tasks comply with company policies and procedures
• Utilize prescribed systems and software, including Salesforce and Adobe Flex, to efficiently manage tasks
• Perform data entry duties with a focus on prioritization and organization
• Assist with additional data entry tasks as required
• Ensure high-quality service standards are met during all client interactions
• Develop a basic understanding of operational guidelines and workflows to support assigned responsibilities
• Handle physical tasks such as lifting packages weighing 10-20 pounds
• Collaborate with team members to address any discrepancies or issues that arise during processing

• Proven experience in customer service or a related field
• Proficiency in data entry and computer literacy, including familiarity with HRIS systems
• Strong ability to follow procedures and maintain attention to detail
• Excellent organizational and prioritization skills
• Reliable transportation to the work location
• Commitment to delivering quality service and resolving issues effectively
• Physical capability to lift packages weighing between 10-20 pounds

Knowledge of Salesforce and Adobe Flex software is preferred

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan