Client Support Representative, CVS Health

Client Support Representative

CVS Health

Location:
United States, Phoenix

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The Client Support team is hiring Client Support Representatives responsible for addressing the day-to-day needs of clients and participants and resolving client-initiated plan participant issues. The team serves as a liaison between clients and participants, managing complaints, suggestions, and comments while ensuring complete tracking of client contact.

Job Responsibility:

Managing complaints, suggestions, and comments in queue
Receiving and responding to client issues via email, fax, Salesforce cases, and telephone
Timely follow up on requests to ensure resolution
Ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building
Providing plan benefit override support at client request
Providing feedback to Customer Care management on servicing incidents and developing service trends
Partnering with Account Management team to ensure maximum client satisfaction and issue trending

Requirements:

1+ years of Customer Service Experience
1+ years of Call Center Experience
1+ years of Health Care Industry Experience
Must reside in the state of Arizona
Verifiable High School diploma or GED

Nice to have:

Experience with PeopleSafe, Compass, RxClaim, SalesForce, Five9, and Microsoft Office programs of Excel, PowerPoint, Word, and Outlook
Experience with plan designs and Client programs
Experience building partnerships and navigating through complex organizational structure/hierarchy
Completion of higher level of education including associates/bachelor's degree and/or specialized training certification(s)

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation programs
Weight management programs
Confidential counseling
Financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 26, 2025

Expiration:
August 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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