Client Support Representative

• Researching and resolving member escalations including Prior Authorization status
• Handling Specialty/Mail Order prescription concerns
• Assisting members with navigating their Healthcare
• Managing outstanding concerns to ensure accurate resolution and communication
• Professionally managing high volume of correspondence including phone calls, emails, and SalesForce cases

• 1+ years of health insurance industry experience
• Bachelor's Degree is desired or equivalent work experience
• Candidate must be in Pacific or Mountain Time Zone

RxClaim (AS400), Salesforce, Five9, and Peoplesafe/Compass

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• Wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access