Client Support Representative, CVS Health

CVS Health

Location:
United States, Phoenix

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 28.46 USD / Hour

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Job Description:

The Client Support team is hiring Client Support Representatives. The team is looking for a candidate with applicable business and process knowledge. They will be responsible for addressing the day-to-day needs of clients and participants and will need to be able to resolve client-initiated plan participant issues. The Client Support Team is an extension of the Account Management Team and is vital within the organization as a liaison between our clients and participants.

Job Responsibility:

Managing complaints, suggestions, and comments in queue
Receiving and respond to client issues in a timely manner via email, fax, cases, and telephone
Timely follow up on requests to ensure resolution
Ensuring complete tracking of client contact in database to build contact history, identify trends, facilitate relationship building and provide management and client reporting
Providing plan benefit override support at client request
Providing feedback to Customer Care management on servicing incidents and developing service trends
Partnering with Account Management team to ensure maximum client satisfaction and issue trending

Requirements:

1+ years of Customer Service Experience
1+ years of Call Center Experience
1+ years of Health Care Industry Experience
Verifiable High School diploma or GED

Nice to have:

Experience with PeopleSafe, RXClaim, SalesForce, Moxie and Microsoft Office programs of Excel, PowerPoint, Word, and Outlook
Experience with plan designs and Client programs
Experience building partnerships and navigating through complex organizational structure/hierarchy
Completion of higher level of education including associates/bachelor's degree and/or specialized training certification(s)

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
November 05, 2025

Expiration:
November 15, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Client Support Representative