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Client Support - Representative I

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States , Work at Home

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Category:
Call Center

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Contract Type:
Employment contract

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Salary:

17.00 - 28.46 USD / Hour
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Job Description:

The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.

Job Responsibility:

  • Respond to member inquiries via phone, email, or chat with professionalism and empathy
  • Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs
  • Escalate complex cases to senior support staff as needed
  • Document all member interactions accurately to ensure compliance and service quality
  • Identify recurring issues and share feedback with leadership for process improvement
  • Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery
  • Participate in team huddles and training sessions to stay informed on product updates and policy changes
  • Maintain a positive and solutions-oriented approach in all member interactions
  • Review general team processes for accuracy and recommend updates to leadership
  • Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge
  • Seek mentorship and feedback to grow into more advanced support or account-facing roles

Requirements:

  • 1–2 years of experience in customer service, healthcare, insurance, or benefits
  • Strong verbal and written communication skills
  • Ability to manage member issues with empathy and attention to detail

Nice to have:

  • Associate’s degree in Business, Healthcare Administration, or related field
  • Familiarity with CRM platforms, call center tools, or SOP documentation
  • Interest in career growth within client support or account management
What we offer:
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • bonus, commission or short-term incentive program

Additional Information:

Job Posted:
May 15, 2026

Expiration:
May 29, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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