Client Support Operator - Level 2 Job at Sportradar (Taipei)

Analyst 2, Finance Operations (US - Rebates)

As Accounts Receivable Analyst 2, he is the focal person of all rebates programs...

Location

Philippines , Biñan

Salary:

Not provided

Sandisk

Expiration Date

Until further notice

Requirements

Worked in SSC or BPO environment
Accounts Receivable background or experience
Can work on a night shift
Oracle and or SAP experienced
Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
Strong active listening skills with the ability to ask thoughtful and probing questions to determine client needs
Ability to make clear, logical decisions based on facts, taking into consideration the big picture, long and short term effects, and exercising sound judgment when handling complaints, confidential and sensitive issues
Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others

Job Responsibility

Focal point for global rebate programs & rebate bulletin
Load system data required to calculate earned credits
Analyze distributor deductions and reconcile to pricing earned rebate credits and resolve disputes / discrepancies
Responsible for timely communication of credit memos and contract notices
Helps perform necessary activities
prepare reports and documents for monthly and quarterly close
Provide support and training to customers rebate submission process
Manage files, records, transactions and other office procedures and maintain audit trail
Ensure targets, measurements and service levels are met

Fulltime

New

Subject Matter Expert

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Comprehensive understanding of the ITIL Framework (certification preferred).
Proven ability to collaborate effectively with cross-functional teams.
Demonstrated capability to mentor and train team members.
In-depth knowledge of standard operating procedures and support best practices.
Proficiency in Windows troubleshooting and SQL.
Expertise in diagnosing problems through the analysis of logs, error messages, and application performance.
Experience with MS SQL, including the ability to independently run and create basic queries to retrieve results from the database and perform modifications.

Job Responsibility

Take day-to-day responsibility for assigning incidents through the client’s or PMC’s incident management system.
Conduct regular reviews of logged incidents, identifying trends and recurring issues to escalate to the Problem team.
Lead the transition process for new clients and the integration of new technologies to Level 1 and Level 2 support.
Ensure successful client transitions to PMC Level 1 and Level 2 support teams.
Champion the implementation of standard operating procedures and support best practices within the team.
Perform root cause analysis for complex and major issues.
Share domain and technical expertise, providing technical mentorship and cross-training to new and existing team members.
Resolve incoming technical issues within expected technical capabilities.
Recognize the impact of non-delivery on PMC’s reputation with clients.
Develop and maintain a knowledge base for each new customer added to the Service Desk.

Fulltime

Subject Matter Expert

Experienced Level 2 Support Analyst to oversee the transition of new clients and...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Comprehensive understanding of the ITIL Framework (certification preferred)
Proven ability to collaborate effectively with cross-functional teams
Demonstrated capability to mentor and train team members
In-depth knowledge of standard operating procedures and support best practices
Proficiency in Windows troubleshooting and SQL
Expertise in diagnosing problems through the analysis of logs, error messages, and application performance
Experience with MS SQL, including the ability to independently run and create basic queries to retrieve results from the database and perform modifications

Job Responsibility

Take day-to-day responsibility for assigning incidents through the client’s or PMC’s incident management system
Conduct regular reviews of logged incidents, identifying trends and recurring issues to escalate to the Problem team
Lead the transition process for new clients and the integration of new technologies to Level 1 and Level 2 support
Ensure successful client transitions to PMC Level 1 and Level 2 support teams
Champion the implementation of standard operating procedures and support best practices within the team
Perform root cause analysis for complex and major issues
Share domain and technical expertise, providing technical mentorship and cross-training to new and existing team members
Resolve incoming technical issues within expected technical capabilities
Recognize the impact of non-delivery on PMC’s reputation with clients
Develop and maintain a knowledge base for each new customer added to the Service Desk

Fulltime

Sponsorship Event Operations Manager

This role is ideal for someone who thrives on delivering excellent client experi...

Location

United Kingdom

Salary:

Not provided

Kisaco Research

Expiration Date

Until further notice

Requirements

Proven B2B events experience in a client facing or customer success capacity, ideally with exposure to event operations or production
Strong organisational skills with the ability to manage multiple projects and stakeholders simultaneously
Experience supporting clients through the full event cycle - planning, execution, and post-event follow-up
Excellent attention to detail and ability to thrive under pressure and tight deadlines
Confident using digital tools and CRM systems
comfortable learning new systems quickly
Commercial awareness and understanding of how operational delivery drives customer satisfaction and retention
Degree-level education (2:1 or above)
Fluent in English, with the right to work in the UK
Excellent interpersonal and relationship-building skills

Job Responsibility

Manage a portfolio of event sponsors and partners, overseeing the successful delivery of their campaigns across our events
Act as the main point of contact for clients during the event cycle, from onboarding through delivery and post-event reporting
Coordinate with event operations, marketing, and commercial teams to ensure all deliverables are executed on time and to the highest standard
Support onsite event delivery, ensuring client assets, signage, and activations are in place and running smoothly
Provide clients with regular progress updates, clear timelines, and post-event reports that demonstrate ROI
Proactively identify opportunities to improve the client experience and strengthen renewals through operational excellence
Translate client objectives into clear, actionable briefs for internal stakeholders (marketing, content, and operations)
Align customer deliverables, ensuring that sponsor visibility and onsite requirements are fully integrated
Partner with account managers to identify upsell or renewal opportunities through consistent and high-quality delivery
Maintain accurate client records, project trackers, and campaign documentation

What we offer

£100 personal development budget & £200 personal wellness budget
Hybrid working (3 days in office, 2 from home)
Access to the best Tech – SalesForce, HubSpot, Canva, Hubilo, ChatGPT
25 days of annual leave (in addition to bank holidays) + an additional day off for your birthday each year. 1 extra day of annual leave per year up to 30 days total
Regular social and charitable events and annual Summer & Christmas parties

Fulltime

Infrastructure Analyst 2

The Infrastructure Analyst 2 is an intermediate level role responsible for assis...

Location

Costa Rica , Heredia

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

3+ years of experience in providing network operations support
Experience supporting a network with 1000+ nodes is preferred
NOC (Network Operations Center) experience is highly preferred
Intermediate level working knowledge of enterprise TCP/IP communications (IPv4, QoS, IPSEC, etc)
Intermediate level working knowledge of enterprise standard Ethernet media types: Fastethernet, Gigabit and TenGigabit
Intermediate level working knowledge of Cisco/Juniper/Arista routers and switches, SDWAN technology and Cloud services platform
Intermediate level working knowledge of three of the following routing protocols: EIGRP, BGP, OSPF, RIP
Cisco Certified Network Professional (CCNP) is highly preferred and required within 1 year of hire
Cisco Certified Network Associate is preferred (CCNA)
Juniper Networks Certified Internet Associate/Specialist/Professional (JNCIA, JNCIS, JNCIP)

Job Responsibility

Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Execute project plan task
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences
recommend and implement solutions
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made
Provide Level2 Technical Support for Citibank's global network with a focus on network infrastructure in the Americas region

Fulltime

Systems Engineer 2

SE2s work directly with our clients, as well as other system engineers, to provi...

Location

Salary:

Not provided

Atlas Professional Services

Expiration Date

Until further notice

Requirements

Mid-level IT engineer with minimum 2+ years of experience
Must have IT certifications, network plus or equivalent
Able to work in a fast paced, fast-growing environment
Able to work on support tickets independently and update status accurately
Knows when to escalate to higher level support
Able to learn and adapt quickly
Intermediate knowledge and experience with operating systems, such as Microsoft Windows and Active Directory
Intermediate knowledge and experience with authentication and directory services (Active Directory), etc.
Intermediate knowledge and experience with Windows system management tools, philosophies, and methods
Intermediate knowledge and experience with Windows automation (scripting, imaging, installation, management)

Job Responsibility

Able to work in a team environment focusing on assigned support service requests keeping customer informed on status
Handle daily technical support activities on desktop support, data network and server management and ability to multi-task with several Customers
Monitoring, maintaining, supporting and optimizing all networked software and associated operating systems in various customer environments
Maintaining network security, business continuity, records and documentation, and vendor relationships
Manage Active Directory Domain
including WINS, DHCP, IIS, DNS including user accounts/rights/permissions, group policies, etc.
Troubleshoot client production issues and analyze failures to minimize outages and interruptions
Review and troubleshoot monitored backup failures
Perform hardware/software updates /upgrades as required to maintain a secure and healthy network
Interface with support vendors to resolve network and system issues

Lead, Enterprise Applications (Service Delivery Lead / Tower Lead)

The Lead, Enterprise Applications is a leadership role responsible for the end-t...

Location

Canada , Vancouver

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in enterprise IT operations, application support, or service delivery leadership
Demonstrated experience managing large, complex application portfolios in regulated or enterprise environments
Proven people-leadership experience managing senior technical teams (10+ resources)
Strong background in ITIL / ITSM-based service management
Experience working closely with executive-level clients and senior stakeholders
Hands-on experience supporting projects, SDLC governance, and production change management
Strong analytical, risk-management, and problem-solving skills
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related discipline (or equivalent experience)
ITIL certification (required or strongly preferred)
Additional certifications in project management, service management, governance, or enterprise systems are an asset

Job Responsibility

Lead, mentor, and develop a team of 10–15 Senior Application Support Analysts, providing performance management, coaching, and career development
Establish clear accountability models, roles, and operational expectations across the application support tower
Foster a culture of service excellence, continuous improvement, and operational ownership
Act as the senior escalation point for complex technical, operational, and service-delivery issues
Own end-to-end service delivery for assigned enterprise application towers, including incident, problem, change, and service request management
Ensure consistent adherence to ITIL/ITSM processes, operational runbooks, and service governance frameworks
Monitor service health through KPIs, trends, risk indicators, and proactive problem management
Drive achievement of SLAs, OLAs, and client-defined performance targets
Serve as the primary client-facing service delivery leader for in-scope applications
Partner with client leadership, Delivery Directors, Project Managers, and vendors to align operational delivery with business priorities

Fulltime

Client Success Manager

The Client Success Manager will serve as the go-to enablement resource for our f...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

Fusion92

Expiration Date

Until further notice

Requirements

3–4 years of training, enablement, or client education experience, ideally in a B2B or fintech environment
3+ years of sales or sales support experience, including pipeline-building strategies
Strong presentation and facilitation skills, with experience in adult education or cognitive learning techniques
Excellent interpersonal, written, and verbal communication skills
Ability to collaborate across teams and influence stakeholders at all levels
High level of organization, self-motivation, and ownership
Experience supporting go-to-market initiatives and onboarding programs
2+ years in the banking or financial services industry
Familiarity with consultative sales and negotiating techniques
Proficiency in tools like Microsoft Office, webinar platforms, and CRM systems

Job Responsibility

Serve as a dedicated point of contact for FIs, their SMB customers, and internal partners
Design and deliver engaging training sessions, workshops, and webinars tailored to client needs
Collaborate with sales, marketing, product management, and operational teams to align training strategies to business goals
Execute go-to-market strategies and identify cross-sell and upsell opportunities
Collect feedback and assess training program effectiveness to continuously improve content and delivery
Provide real-time support for partner enablement, onboarding, and seller training
Lead demos, presentations, and product education sessions to support client sales success
Create and maintain training documentation, tools, and digital assets
Promote product awareness and drive client engagement by sharing best practices and industry insights
Track and report enablement activity and outcomes, aligning with leadership on cadence and distribution

Fulltime

Client Support Operator - Level 2

Sportradar

Location:
Taiwan , Taipei

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 23, 2026

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