Client Support Operator - Level 2 Job at Sportradar (Taipei)

System Support Engineer (Level 2) with French

We are looking for an System Support Engineer with French to join the Sopra Ster...

Location

Poland , Katowice

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Good knowledge of Netbackup and Rubrik
Good knowledge of Ignite, HPUX, LINUX (SLES)
Good knowledge of EXS, VMWare Vsphere
Good analytical and problem solving skills to troubleshoot systems problems
Knowledge of French language at minimum B2

Job Responsibility

Performing 2nd level support to customer infrastructure and apply solutions to stabilize and refresh customer environment
Modifying operating system configuration and maintaining server services
Calls with client
Proposing improvements
Contacting on-site support and 3rd party support in case of hw incidents
Dealing with incidents, requests and troubleshooting on customer infrastructure
Regular system and firmware updates
Deployment of new virtual servers
Creation and updates of documentation
Training of other team members

What we offer

BENEFITS (UoP): Luxmed, Medicover Sport, Worksmile, educational platforms, languages learning platform, referral bonus, copyrights, life insurance, workation
BENEFITS (Flex): Luxmed per request, internal trainings
DEVELOPMENT OPPORTUNITIES (UoP and B2B): certifications (paid by the company), conferences, Tech Lunches

Ms Collaboration Engineer Level 2

As a Collaboration Managed Services Engineer (L2) at NTT DATA, your day revolves...

Location

South Africa , Port Elizabeth

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
MS-700/MS-720 or equivalent certification
Any other M365 Intermediate (Associate) Certification
Certifications relevant to the services provided
Moderate level of relevant managed services experience
Moderate level of knowledge in ticketing tools preferably Service Now
Good knowledge of voice, video and other collab modalities
Moderate level of experience working with vendors and/or 3rd parties

Job Responsibility

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution
Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
Communicates with other teams and clients for extending support
Executes changes with clear identification of risks and mitigation plans to be captured into the change record
Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift
Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

Fulltime

Inside Sales Client Support Specialist

We are looking for an Inside Sales Client Support specialist to join our team in...

Location

United States , Leominster

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of customer service experience, including 1 to 2 years or more in a B2B or manufacturing environment
Strong written and verbal communication skills with the ability to explain status, address concerns, and build positive customer relationships
Demonstrated commitment to customer satisfaction with sound problem-solving skills and the ability to identify practical solutions efficiently
High attention to detail and strong time management skills, with the ability to handle multiple tasks accurately under deadlines
Proven ability to collaborate effectively across departments to resolve issues and support shared business goals
Experience with data entry, order processing, quotes, invoices, and customer-related documentation
Familiarity with ERP or order management platforms such as SAP, SAP S/4HANA, Salesforce, or similar business systems is preferred
Proficiency with Microsoft Office 365 and general computer-based administrative tools

Job Responsibility

Manage day-to-day communication with customers, prospects, and sales representatives by responding to questions, resolving order-related concerns, and providing timely updates on service issues
Enter purchase orders into the company system promptly, review submitted information for completeness, and escalate discrepancies that could delay processing
Evaluate customer orders and related terms carefully to confirm requirements can be fulfilled before finalizing transactions, partnering with internal teams when clarification is needed
Prepare and update quotations, sales orders, and order revisions while maintaining a high level of accuracy and responsiveness
Maintain organized records of customer interactions, requests, and supporting documents in accordance with established document retention practices
Coordinate delivery activity by creating shipment records, supporting order fulfillment, and notifying customers of schedule changes such as delays or early releases
Work closely with sales representatives and pricing partners to support changes in volume, delivery commitments, rebate programs, and other account needs
Contribute to on-time delivery performance by tracking order progress, addressing issues quickly, and helping align customer expectations with operational capabilities

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Inside Sales Client Support

Location

United States , Leominster

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 3 years of customer service experience, including 1 to 2 years or more in a B2B or manufacturing environment
Strong written and verbal communication skills with the ability to explain status, address concerns, and build positive customer relationships
Demonstrated commitment to customer satisfaction with sound problem-solving skills and the ability to identify practical solutions efficiently
High attention to detail and strong time management skills, with the ability to handle multiple tasks accurately under deadlines
Proven ability to collaborate effectively across departments to resolve issues and support shared business goals
Experience with data entry, order processing, quotes, invoices, and customer-related documentation
Familiarity with ERP or order management platforms such as SAP, SAP S/4HANA, Salesforce, or similar business systems is preferred
Proficiency with Microsoft Office 365 and general computer-based administrative tools

Job Responsibility

Manage day-to-day communication with customers, prospects, and sales representatives by responding to questions, resolving order-related concerns, and providing timely updates on service issues
Enter purchase orders into the company system promptly, review submitted information for completeness, and escalate discrepancies that could delay processing
Evaluate customer orders and related terms carefully to confirm requirements can be fulfilled before finalizing transactions, partnering with internal teams when clarification is needed
Prepare and update quotations, sales orders, and order revisions while maintaining a high level of accuracy and responsiveness
Maintain organized records of customer interactions, requests, and supporting documents in accordance with established document retention practices
Coordinate delivery activity by creating shipment records, supporting order fulfillment, and notifying customers of schedule changes such as delays or early releases
Work closely with sales representatives and pricing partners to support changes in volume, delivery commitments, rebate programs, and other account needs
Contribute to on-time delivery performance by tracking order progress, addressing issues quickly, and helping align customer expectations with operational capabilities

What we offer

Medical, vision, dental, and life and disability insurance for contract/temporary professionals
Enrollment in company 401(k) plan for contract/temporary professionals
Free online training

IT Client Support

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven”...

Location

Mexico , San Luis Potosí

Salary:

Not provided

BorgWarner

Expiration Date

Until further notice

Requirements

Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree
ITIL
Cisco Basics
3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications
3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions
Experience supporting and developing reports in reporting tools like SQL Server Reporting Services
2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor
Demonstrated experience with applications, configuration options, blueprinting of processes
Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices
Strong business analysis and analytical skills

Job Responsibility

Service Delivery Service: Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Understands Incident, Problem and Change Management Principles
Ensures first class IT Service Delivery across locations for infrastructure services
Support the setup of processes around Service Management
Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
Support of Local Production/Manufacturing Connectivity
Printers’ installation, configuration & support

What we offer

Major Medical Expenses
Life Insurance
Dental Plan
Saving Fund without legal cap
Grocery voucher without legal cap
Annual bonus
Additional holidays
Bereavement days
Days per marriage

Fulltime

Client Support Coordinator

The Client Support Coordinator is a crucial member of our Operations Support Tea...

Location

United States

Salary:

25.00 - 30.48 USD / Hour

Octave

Expiration Date

Until further notice

Requirements

Minimum 1 year experience in a high touch customer service role
Minimum 2 years experience in an administrative role
Strong attention to detail in a fast-paced environment
Excellent written and verbal communication skills
Track record of identifying and implementing process improvements
High comfort level multitasking between software systems
Open to performing tasks outside of your defined role with an eagerness to learn and grow
Ability to handle sticky or sensitive situations with discretion and care
Available to work Tuesday to Saturday 9am to 530pm or 6pm EST
Prolonged periods sitting at a desk and working on a computer

Job Responsibility

Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed
Be a go-to resource for client education about Octave services
Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues
Accurately document client interactions in systems and escalate issues as needed
Learn and follow protocols for client intake, scheduling, and general support
Support team projects and administrative tasks as assigned

What we offer

Company sponsored life insurance, disability and AD&D plans
Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
Generous Paid Time Off
Paid parental leave benefits

Fulltime

IT Support Specialist (Client Facing)

Shape the Future of Healthcare with HawkCell! IT Support Specialist (Client Faci...

Location

France , Lyon

Salary:

Not provided

HawkCell

Expiration Date

Until further notice

Requirements

Degree in IT, Computer Science, System Administration, or a related field (Fresh graduates with 1 – 2 years of apprenticeship experience are very welcome!)
English Fluency: You must be comfortable writing emails and speaking on the phone in English
Hardware Enthusiast: You enjoy working with physical equipment and have a hands-on approach to troubleshooting
Customer-Centric Mindset: You are patient, clear, and professional when helping clients solve technical problems
Organization: You are meticulous with details
Basic knowledge of networking (Port forwarding, IP addresses, VPNs)

Job Responsibility

Hardware Preparation: Take ownership of the Golden Image, unbox, configure, and stress-test the hardware units before they are shipped
Technical Deployment Coordination: Act as the technical point of contact for clients' IT teams
L1 Client Support: Provide first-level troubleshooting for clients experiencing installation or connectivity issues
Inventory & Logistics: Maintain a rigorous tracking system for all hardware assets sent to the field
Employee On/Offboarding: Setup workstations (Mac/PC) and manage access for new Hawkstars
Microsoft 365 Admin: Handle basic administration within the Microsoft ecosystem
Office Tech: Ensure the Lyon office infrastructure (WiFi, printers, meeting room tech) is always operational

Fulltime

Client Onboard Analyst 2

The Client Onboard Analyst 2 is a developing professional role and will be focus...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Previous experience in financial services preferred
8 to 10 years of relevant experience in Custody Client onboarding/ Static data update/ Client reference data update
Have required relevant academic qualifications: university graduate with Business/Finance/Economics
Proactive and a self-starter with a positive can-do approach
Team-player who is committed to service delivery perfection and always has the bank and client's best interests in mind
Result oriented dedicated, hardworking who can deliver on time with high level of integrity and flexibility
Proficient in handling urgent cases
Dedication to fostering an inclusive culture and value diverse perspective
Good interpersonal communication skills and able to communicate with internal and external business partners
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Responsible for customer interaction, documentation issuance, review and system set ups
Demonstrate high level of diligence, motivation, and organizational skills
Focuses on timely and accurate delivery of all account opening functions as well as delivering superior customer service and resolution of customer service
Provide timely advise to Implementation managers and other internal counterparts on account opening process and other documentation requirements
Ensure all communications are of the highest professional standard to maintain client service excellence
Timely and effective escalation of potential issues to the management
Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels
Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process
Performs other crucial tasks instructed by supervisors, e.g., participation in trainings, projects, conference calls, systems' testing, transitions
Ensures high levels of client satisfaction through strong product, process, and client knowledge

Fulltime

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Client Support Operator - Level 2

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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